Kottayam District Luxury Hotels

"Excellent Staff !! "

"Excellent staff & customer service!"

"Great experience "

"Nice place to stay in the city"

"Food - exceptional just very large portions when ordering in both restaurants. Hotel - exceptional just very loud in the reception and restaurants due to overly loud music making it very difficult to hold conversations or hear the hotel staff. Lovely flautist during breakfast and good facilities. Room cleaning service wonderful. "

"The property is in a prime location, friendly staff, good food and quite room. "

"This is the best hotel by far in Kochi. The team members make the difference. "

"Great service, attentive and proactive staff"

"We are from London on a family trip and had visited Kochi and Munnar so we were at the end of our trip to Kerala where we wanted to relax and enjoy the weather for a few days. We were glad we chose this resort as we really did relax, and have a lovely break so for us, it is probably the best resort in Alleppey! The resort is located in Beautiful lush green surroundings, very peaceful and serene that is very pretty. The staff all work hard to look after it from the ground staff and cleaners, to room service and management. Adarsh, Saidul, Matthew made us feel special, spoke good English and understood our requirements, feedback and gave great customer service. It was our 25th anniversary and they gave us balloons and decorated the room, as well as a freshly made cake which we all really enjoyed and appreciated. The food is excellent!! We didn’t go anywhere else as it was so comfortable, everyday there was plenty of choices. Dipankar, Manoj, Saidul and the Chefs are excellent and passionate about their restaurant, they gave us great service throughout. Aditi and Marcy are also doing very well. The activity room is excellent, with good options for all ages, especially the Table tennis / pool table. The room service staff including Akshay and Shalini are thorough and very friendly too. Overall we had an amazing stay because the location, food, staff were very good so it was one of our best family holidays abroad. Thanks to all the staff at Sterling Lake! "