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"Location near lots of options for eating. Staff was friendly and helpful with recommending local restaurants. The only negative was the musty smell upon walking into room."

"Yes"

"Room was clean. Area had stores, gas, coffee shop very convenient. The pool cover was not completely covering the pool. "

"Average hotel. Good price. Very nice staff. The electronic room key failed to work EVERY TIME I went to use it, forcing me to go back the the front desk each time!"

"Did not eat there"

"Nice and adequate for a brief s"

"Good breakfast selection. Super clean and convenient to everything we needed. Quiet!! "

"Hotel Madison is a tremendous facility centrally located in the middle of Harrisonburg & JMU. It’s close to historic Harrisonburg and our must stay when traveling through the area. "

"We’ve had kids attending JMU since 2021, and our second is wrapping up this year so we’ve spent a lot of time in Harrisonburg and at area hotels. Our favorite, and by far the nicest experience we’ve had, has consistently been the Hyatt. We’ve always felt it was worth paying a little more to stay there. This weekend, however, was disappointing. We arrived around 2:40 PM for a 3:00 PM check-in and found several people already waiting in the lobby. Around 3:00, a Temple lacrosse team arrived and appeared to be checked in right away. After 3:00, I followed up at the front desk about our room and was told, “It’s only 3:08.” That response didn’t sit well, especially given we had dinner reservations with our kids at 5:00 PM and an event later that evening. After traveling, we were really counting on time to get settled and ready. We didn’t get into our room until close to 4:00 PM, which left us rushing to get ready. That said, I do want to recognize that Rachel and the bartender were by far the friendliest and most helpful staff members we encountered they offered bottled water and were genuinely kind, which we appreciated. The following morning, there were grounds in the coffee, making it undrinkable, and one of the elevators was out of service, which added to the frustration. On a positive note, we had an excellent dinner at Ridge Room—highly recommend, especially if you make a reservation for the weekend. We’re hoping this was just an off weekend. "