2/10 Teruk
Rohit
Mengembara bersama keluarga
23 Dis 2025
I had an extremely distressing experience with this hotel and would strongly caution other travellers, especially international guests.
Despite having a confirmed reservation, my family and I were refused check-in at approximately 11:30 PM on 5 December solely because we were travelling on foreign passports. This policy was never disclosed at the time of booking and should have been clearly communicated before accepting and confirming reservations.
I was travelling with my family, including our 4-year-old child. After a 12-hour drive, being turned away at such a late hour in an unfamiliar city left us exhausted, hungry, and extremely distressed. Denying accommodation under these circumstances was completely unacceptable.
Because of the hotel’s refusal to honour a confirmed booking, we were left stranded late at night with no immediate alternatives available. We spent nearly two hours searching for accommodation and were eventually forced to book another hotel at almost four times the original cost.
This situation caused significant stress, financial loss, and disruption to our family, all of which could have been avoided if the hotel had honoured the booking or clearly disclosed their passport policy in advance. I would not recommend this hotel to international travellers or families.
Rohit
Menginap 1 malam pada Dis 2025