8/10
The morning front desk staff was exceptional. The restaurant staff in the evening for dinner and morning for breakfast were exceptional. I appreciate the time they took to greet and assist me. I didn’t like that the wifi was out. I called the front desk for assistance with streaming from my device to the television several times because of an error showing on the television and was rushed off the phone, told someone would be coming, and walked through unhelpful steps because the television continuously showed an error. No one from the front desk came to assist. When I went down to the front desk, was when I was told there was an error with the wifi. Because of the hours I spent trying to figure out the television and requesting assistance, I never ate my salad I purchased from the restaurant and tossed it out. Active listening is very important in the service industry and there was none of that with the evening front desk staff.
Janice
Menginap 1 malam pada Jun 2025