2/10 Teruk
Heather Faulkin
Mengembara bersama keluarga
6 Jun 2024
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
I will start off by saying when we stayed here in November it was a nice visit and that is why we returned. However this time was quite the opposite experience. We arrived giving ourselves 2-3 hours before their restaurant and pool would be closing but when we arrived the line to check in was backed up. They were having issues with the key cards and so check in took a long time. 30 minutes. When it was a finally our turn we were told that the elevators were broken and had been since the previous morning. When I heard that I asked why they didn’t think to notify their customers of this potential issue given our adult daughter is disabled and we didn’t pack expecting to haul up multiple flights of stairs. I clearly wasn’t happy but I wasn’t rude or disrespectful. The lady working the front desk was not apologetic in the least and snapped at me “did I want to find another hotel instead” I was so shocked at how rude this staff was that I didn’t even know what to say. So we proceeded to now waste another hour of our time hauling about 5 trips worth of stuff up the stairs while our daughters waited excitedly to swim. At this point we were exhausted, sweaty and had wasted most of our evening on check in and hauling loads of heavy suitcases. We have stayed at many places on our annual road trips but not sure we have ever dealt with someone as rude and lacking basically any empathy. A waste of $448. Could of done manual labour at home and had a better time. See Google for full revie
Heather Faulkin
Menginap 1 malam pada Mei 2024