Sadly, the power was out in our hotel when we returned at night day two. That meant no lights, no air, and no running water (well). Unable to reach mgmt, office closed and no communication via email, phone or door of room, we were left with no choice but to leave and get another hotel room. There was absolutely no word from the mgmt to our numerous calls or emails, and with the busy schedule of cooperstown dreams park, that left us no choice but to continue our stay at the new hotel. When contact was finally made with mgmt, they acted as if it was no big deal, they claimed they had no phone service, and “what was the 22 year old desk manager to do at 9pm when it happened?” They continued to gaslight us and act as if it was our fault for wanting communication from the mgmt as to the situation. We were guests that had no way to reach any person to help us, nor the power company to call. Regardless of what others at the hotel did, for medical reasons we needed air and running water. When we asked for a refund, the mgmt denied us. They denied Hotels.com a refund resolution. The front desk staff was unknowledgeable, unpleasent and extremely unprofessional. We were sad to have had to make the decision to leave, as the hotel was quaint, if not a little dated. More than that, we had to pay almost 2x as much at the hotel with lights, water and air.
