2/10 Teruk
Jennifer
8 Ogo 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I reserved and paid for an entire week because I’ve never had an issue with Extended Stay America before. They’re not super nice, but they’ve always been relatively clean. This one was in the location that was ideal for me.
I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room.
I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed.
I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in
Jennifer
Menginap 7 malam pada Ogo 2025
