Hotels near City Park

"Let me start by saying the hotel is beautiful, I booked a Junior suite & it was stunning. Unfortunately, our experience at Nacional was disappointing. We arrived for a 5 night stay on Easter Sunday Apr 5th & on arrival the front desk told us we didn't have a reservation even though we'd fully prepaid for our room through Expedia. I showed them copies of the confirmation on the app, the printed email showing it was paid & the message the hotel sent us through the Expedia app the day before providing us with check-in details. After about 30 minutes they found our reservation but in their system it was for the 6th not 5th & they told me to contact Expedia, because it was an Expedia problem, not theirs. I contacted Expedia who confirmed we clearly had a reservation from the 5th-10th, but since it was Easter Sunday the hotel said the only way they can let us check in was if we paid for the night of the 5th & they'd sort it out the next day. So we paid & it turned out the hotel charged it to us as a cash advance instead of a credit card charge, the next day they cancelled the charge, but due to how they processed it we lost out on the exchange & were charged a cash advance fee, When I asked them to fix it they told me to take my issue up with Expedia & my bank. Unfortunately, it didn't get better, they treated us like 2nd class guests during our stay. Housekeeping decided to skip our room on day 1 even though we reminded them twice & we had to ask for towels daily. SO DISAPPOINTING"

"Thought it had a pool when booked but no pool. The rooms were clean but overall the hotel just felt small and cramped. The elevators were also super slow. "

"Very good"

"Perfect location"

"The noisiest room I’ve ever stayed in. The windows don’t reduce the overwhelming street noise."

"Breakfast was great"

"Everything was as advertised. Secure and perfect location. Looking forward to another stay"