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Puyuhuapi Lodge & Spa

4.0 star property
Travelers unwind by the pools with spa treatments at this tranquil retreat near Hanging Glacier, or enjoy active family time in the arcade room

Choose dates to view prices

Puyuhuapi Lodge & Spa balances relaxation with recreation. Guests rejuvenate with spa treatments or swim in any of the 9 pools while families bond in the arcade/game room. Multilingual staff ensure everyone feels at home in this peaceful glacier-adjacent getaway.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Restaurant
The current price is RM1,520
RM1,520 total
31 Mar - 1 Apr

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Double Room

In-room safe, individually decorated, individually furnished

Double Room

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Blackout curtains
Separate bedroom
Hairdryer
Shower/bath combination
  • Ocean view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Cisnes, Puyuhuapi Lodge & Spa is in the mountains and on a private beach. The area's natural beauty can be seen at Hanging Glacier and Queulat National Park. Austral Pier is another place to visit that comes recommended. Looking to get your feet wet? Kayaking and fishing adventures can be found near the property. Visit our Puyuhuapi travel guide
Map
Bahía Dorita s/n, Cisnes, Aisen, 6010000

Restaurants

  • Restaurante Valle Los Coihues

About this property

Puyuhuapi Lodge & Spa

Upscale family-friendly hotel near Austral Pier
Located close to Hanging Glacier, Puyuhuapi Lodge & Spa provides a free breakfast buffet, a poolside bar and a terrace. Treat yourself to a body treatment, a facial or reflexology at the on-site spa. The on-site restaurant, Lasahn, offers breakfast, lunch and dinner. Guests can also expect to find a coffee shop/cafe, a garden and an arcade/games room.
You'll also enjoy perks such as:
  • 4 outdoor pools and 5 indoor pools
  • A round-trip airport shuttle (surcharge), smoke-free property and a front desk safe
  • A reception hall, a gift shop and multilingual staff
  • A billiards/pool table, luggage storage and meeting rooms
Room features
All guestrooms are individually furnished, and have amenities such as safes.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Balconies, heating and daily housekeeping

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Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lasahn

Things to do

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Children's pool
  • Living room
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • No lift

More

  • 3 buildings
  • 3 floors
  • Built in 1989
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 850 per vehicle (return, maximum occupancy 3)
  • Spa fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Frequently asked questions

Does Puyuhuapi Lodge & Spa have a pool?

Yes, this property has 5 Indoor pools, 4 outdoor pools and a children's pool.

How much does it cost to stay at Puyuhuapi Lodge & Spa?

As of 7 Mar 2026, prices found for a 1-night stay for 2 adults at Puyuhuapi Lodge & Spa on 31 Mar 2026 start from RM1,520, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Puyuhuapi Lodge & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Puyuhuapi Lodge & Spa?

Check-in start time: 4 PM; check-in end time: 7 PM. After-hours check-in is not available.

What time is check-out at Puyuhuapi Lodge & Spa?

Checkout is at noon.

Does Puyuhuapi Lodge & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 850 per vehicle applies.

Where is Puyuhuapi Lodge & Spa located?

This beachfront spa hotel is located in Cisnes, where regional attractions include Austral Pier, Hanging Glacier and Queulat National Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Puyuhuapi Lodge & Spa Reviews

9.0

Wonderful

9.2

Cleanliness

9.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 29 out of 52 reviews
Rating 8 - Good. 19 out of 52 reviews
Rating 6 - Okay. 3 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 0 out of 52 reviews

Reviews

10/10 Excellent

THEODOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

EXCELLENT SERVICE, EXCELLENT PEOPLE
Stayed 3 nights in Apr 2025

6/10 Okay

Raul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at Puyuhuapi Lodge was, regrettably, far below expectations. To begin with, one must book the boat to access the hotel, which is understandable; however, despite having two boats, several guests were left waiting for 20 minutes due to limited space. Upon arrival, we were greeted with a welcome drink and a group briefing on the hotel’s facilities, yet no one mentioned the need to book the boat for departure. The following morning, I was informed that the boat was fully booked, causing considerable stress as we had to continue our journey south. Fortunately, we managed to secure a spot thanks to other guests postponing their departure—hardly the standard of organisation one expects. The hotel itself is charming, with spectacular views and a tranquil atmosphere. Breakfast was delightful, and both the bar and restaurant offered well-prepared dishes. However, the outdoor pools were disappointing—poorly maintained, with only two out of three operational and the water noticeably cold despite being advertised as hot springs. Ironically, there were also issues with hot water in the showers. After waiting over 10 minutes, I was forced to endure a cold shower. Additionally, the senderos (trails) were poorly maintained, which was disheartening for those keen to explore. Given the price, I expected far more. If you seek hot springs or well-kept trails, I would suggest exploring other options.
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, courteous and professional staff, amenities plentiful and varied, lovely grounds.
Stayed 3 nights in Feb 2026

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, quite a unique place to stay. Would highly recommend.
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated a splurge here. However, the communication was a bit poor at booking (listing) and leading up to arrival on what was included. We went during off season in spring, and it was delightful. I definitely recommend but call their customer service after booking to get a better understanding of what is going on.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otherworldly
Stayed 1 night in Jan 2025

10/10 Excellent

Thierry

Liked: Cleanliness, amenities, property conditions & facilities
Lieu magique
Stayed 2 nights in Jan 2026

10/10 Excellent

Wolnir

Liked: Cleanliness, staff & service, amenities
Quarto perfeito. Atendimento excelente
Stayed 1 night in Nov 2025

10/10 Excellent

Izabel Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente localização.

Local incrível em meio a natureza. Com possibilidade de banho em termas a 40 graus e no pacífico a 11 graus. Uma delícia!!!!
Stayed 2 nights in Jan 2025

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo 1000%
Stayed 1 night in Jan 2025

10/10 Excellent

MARLOU CRISTINE FERREIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Um paraiso !

Excelente ! Essa foi a 4º vez que estive nas Termas
Stayed 2 nights in Jan 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bien, mais quand check-out, les frais de be massage a ete inclus dans le bill malgré qu’on n‘on n’a pas pris le massage
Stayed 1 night in Dec 2024

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bahía Dorita, contacto puro con la naturaleza

Uno de los lugares más hermosos paisajisticamente en los que estuve Buena atención y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy buena estadía

La estadía fue muy buena, excelentes termas y con una desconexión total. El único punto bajo es la mantención de los senderos. estaban en un estado muy abandonado, sin mantención alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracción muy importante de los visitantes.
Stayed 2 nights in Feb 2022

8/10 Good

GABRIELA

Liked: Cleanliness, staff & service, room comfort

Esperava mais

O lugar é muito bonito, porém o hotel precisa de uma reforma nos banheiros que são bem antigos, as piscinas externas estão precisando de uma manutenção, lugar mal cuidado, azulejos se soltando, lôdo na borda da piscina. Não existe serviço de bar nas piscinas, então vc não consegue nem tomar um refrigerante. Para vc usar as piscinas internas, cobertas, tem que pagar 12 mil pesos, um absurdo já que vc já paga um valor alto pela hospedagem. Os preços do restaurante são caros, mas vc é obrigado a pagar já que não existe outro lugar pra se comer. Aluguel de caiaques tbem pago por fora.
Stayed 2 nights in Nov 2021

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio pero comida regular

Muy buen servicio. La comida regular.
Stayed 3 nights in Nov 2021

10/10 Excellent

-Peg, Sioux Falls, SD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic stay in best hotel in Chile

What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Stayed 1 night in Dec 2019

6/10 Okay

CLAUDIO

Liked: Cleanliness, staff & service, room comfort

Una belleza natural con muy mala cocina y bar

El hotel tiene una belleza escénica impresionante, pero las cálidas de las comidas es mala y cara, nada de variedad ni buen sabor. El bar algo ayuda, pero es tan pequeño y con poco personal que no da abasto. Hay que ir pero sabiendo Claramente a lo que se va.
Stayed 3 nights in Feb 2019

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem

Amazing. gem of a place.
Stayed 2 nights in Feb 2019

4/10 Poor

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stunning location but lack of interest in guests

The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso Lugar de descanso y desconexión total

Excelente experiencia, hermoso lugar, desconexión total, descanso garantizado. Paraiso en la tierra, el personal muy amable, atentos ayudar y responder nuestras dudas. Hermosa estadía, volvería feliz y lo recomiendo sin dudas!
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Lage, freundliches Personal - ein Kleinod in der Natur Patagoniens
Stayed 5 nights in Dec 2018