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Le Eminence Hotel Convention & Resort Ciloto - Puncak

5.0 star property
Riverside relaxation awaits with spa treatments and rooftop views, while children enjoy the playground and arcade games as parents find their own peaceful moments.

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Le Eminence Hotel Convention & Resort Ciloto - Puncak sits by the river, offering a genuine retreat. Guests enjoy the rooftop terrace, aromatherapy at Eminence Spa, and yoga/fitness classes. Previous visitors consistently praise their experience.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Junior Suite Twin

Minibar, in-room safe, desk, blackout curtains

Junior Suite Twin

  • 41 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite Queen

Minibar, in-room safe, desk, blackout curtains

Junior Suite Queen

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi
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About the area

Located in Cipanas, Le Eminence Hotel Convention & Resort Ciloto - Puncak is on a river. Sevillage Nature Park and The Nice Funtastic Park are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Taman Safari Indonesia and Puncak Tea Plantation. Travelling with kids? Consider Cibodas Botanical Gardens and Taman Bunga Nusantara. Visit our Cipanas travel guide
Map
Jl. Hanjawar No. 19 Ciloto Puncak, Cipanas, West Java, 43253

What's nearby

  • Puncak Tea Plantation
    10 min drive - 7.7 km
  • Sevillage Nature Park
    14 min drive - 7.0 km
  • Kebun Raya Cibodas
    15 min drive - 5.3 km
  • Telaga Lake
    18 min drive - 10.8 km
  • Cibodas Botanical Gardens
    19 min drive - 9.5 km

Getting around

  • Ciomas Station
    31 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.)
    146 min drive

Restaurants

  • Terrarium Rooftop Eminence Hotel
    5 min walk
  • Sate Kambing Hanjawar
    6 min walk
  • Roofpark Cafe & Restaurant
    15 min walk
  • AMEN Restaurant
    8 min walk
  • Sate Hanjanwar
    7 min walk

About this property

Le Eminence Hotel Convention & Resort Ciloto - Puncak

Luxury family-friendly hotel by the river
A rooftop terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Le Eminence Hotel Convention & Resort Ciloto - Puncak. Indulge in a body scrub, aromatherapy and a manicure/pedicure at Eminence Spa, the on-site spa. The on-site international cuisine restaurant, Veranda, offers breakfast, lunch and dinner. Yoga classes and fitness classes are offered at the gym; Le Eminence Hotel Convention & Resort Ciloto - Puncak also has a playground, an arcade/games room and laundry facilities. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free valet parking
  • Cooked-to-order breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • A front desk safe, a 24-hour front desk and free newspapers
Room features
All 379 rooms boast comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping and desks

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  • Parking included
  • Free Wi-Fi
7.8 out of 10, Good, 6 reviews
The price is RM353
RM428 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 190,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Veranda

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Yoga classes

Family friendly

  • Arcade/game room
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 15 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On a river
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 100000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately IDR 190000 for adults and from IDR 100000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak have a pool?

Yes, this property has an outdoor pool.

Is Le Eminence Hotel Convention & Resort Ciloto - Puncak pet-friendly?

No, pets are not allowed at this property.

How much is parking at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Valet parking is free at this property.

What time is check-in at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Le Eminence Hotel Convention & Resort Ciloto - Puncak?

Checkout is at 11:00 AM.

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Le Eminence Hotel Convention & Resort Ciloto - Puncak located?

This family-friendly Cipanas hotel is located on a river, within 3 mi (5 km) of Kebun Raya Cibodas, Sevillage Nature Park and Cipanas Presidential Palace. Puncak Tea Plantation and Cibodas Botanical Gardens are also within 6 miles (10 km).

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Reviews

Le Eminence Hotel Convention & Resort Ciloto - Puncak Reviews

7.8

Good

7.6

Cleanliness

7.6

Location

7.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 16 out of 41 reviews
Rating 8 - Good. 12 out of 41 reviews
Rating 6 - Okay. 7 out of 41 reviews
Rating 4 - Poor. 1 out of 41 reviews
Rating 2 - Terrible. 5 out of 41 reviews

Reviews

Verified

10/10 Excellent

saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unforgettable stay

It was amazing stay ,The view was spectacular,I thank all the staff for their unlimited help mainly ms Nabelal for her support and help to my wife.
Stayed 3 nights in Apr 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the price

First, we got a room with a noisy bathroom exhaust fan. We reported it and had to call many times and wait in total for almost 1 hour until someone arrive with a new fan. We asked for a new room because they will take some time to replace the fan and we wanted to take a shower soon. Why didn't they just offered us a new room from the beginning instead of making the guest waiting??? The new room is the same type on the upper floor. The bathroom has black moldy sealant on the bottom corners and spider webs on the top corners. Bad odours sometimes smelt in the room, coming out from the bathroom. THIS IS NOT HOW A 5 STAR HOTEL SHOULD BE! The hairdryer was not working. They replaced it with a new one but just laid it on the table instead of replacing the broken one on the wall. It's supposed to be a 5 star hotel. The nightly price was also higher than the average 5 star hotel price. But our impression is not 5 star
Broken hairdryer on the wall. Replaced with new one but left on the table just like that.
Black moldy sealant on the bathroom bottom corners.
Spider webs on the bathroom top corners.
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Oct 2020
Verified

8/10 Good

adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ممتاز ولكن يعيبه المبالغة في سعره يحتاج لعناية أكبر اطلالاته جميلة الفطور يحتاج للتنويع
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Ibrahem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

S A

ايجابيات الفندق : اطلاله ممتازه غرف وسيعة خدماته ممتازه متوفر فيه معسلات في مطعم السطح الجلسه فيه ممتازه سلبياته : يقع في منطقة شيبدناس بعيد جدا عن الاماكن الي يحتاجها السائح يعني اذ بتروح سفاري او البقالة السعودية تحتاج ساعة على الاقل رايح وساعة راد هاذا اذا الطريق سالك اما اذا الطريق مزدحم ٤ ساعات ع الاقل ، عيبه بعيد جدا بعد ماتطلع الجبل تنزل على منطقة شيبدناس هذا اكبر عيب فيه ولا باقي الفندق ممتاز جدا للي مايبي يروح ولا يجي
Stayed 5 nights in Jul 2019
Verified

8/10 Good

JAHJA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Termasuk hotel terbaik di puncak, fasilitas dan viewnya bagus
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent.there is wonderful view.very modren rooms
Stayed 3 nights in Apr 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just not a place to bother going. I found almost everything to be off-key. Poor cleanliness in particular. Staff at check-in desk particularly unhelpful.
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

روعة

فندق رائع جدًا وذو إطلالة خيالية
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

Ibraheem

Liked: Cleanliness, staff & service
اقامتي كانت مريحة وفندق جميل يعيب عليه الزحمة عند المصاعد والخدمة سيئة في الغرف
Stayed 5 nights in Jul 2018
Verified

6/10 Okay

Soud

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Breakfast is overcrowfed and and food is not replaced quickly. They cannot cope. We went to the Restaurant for dinner anf most of the food was not available
Stayed 4 nights in Jun 2018
Verified

8/10 Good

TARIQ

Disliked: Cleanliness

Good location normal hotel

The location good. But the hotel's room is not the same as the pictures. Old and damaged. The breakfast also very bad and small. Only fit for local people. In addition, the hotel is a bit far away from every things.
Verified

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities

المكان جدا جميل والمنظر روعه الأفطار سيئ

الموقع والمنضر جميل جداً جداً النظافة لا بأس الأفطار سيئ
Verified

6/10 Okay

Ali

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

اقامتي وعائلتي

الفندق جميل جدا كموقع لكن عيبه الوحيد دخول روائح الحمام الكريهه الى الغرفه نظرا لعدم وجود تهويه
Stayed 3 nights in Jan 2018
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best, if not the best hotel in Puncak

Amazing stay at a quiet location with wonderful weather
Stayed 3 nights in Dec 2017
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

اجمل منتجعات بونشاك عالاطلاق

المكان جميل و خلاب و الإطلالة ساحرة
Stayed 3 nights in Nov 2017
Verified

10/10 Excellent

marwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفندق رائع ويميزه المنظر الرائع وقرب الخدمات منه باعتقادي هذا الفندق وفندق بيسونا علم الافضل في بونشاك ولكن يفرق ساهيد بقربه من الخدمات الخدمات رائعه والطاقم مميز والبلكونه تطل على منظر رائع وتستطيع ان تنزل بالمصعد وتتمشى في تلك المنطقه ولكن مالاحظته وجود حشرات كانت على الشرفه ووجدتها داخل الغرفه بكثره
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

AHMED

Disliked: Staff & service
يعتبر جيد جدا نوعا ما الفطور الحمدلله والشكر والخدمة رديئة جدا
Stayed 4 nights in Sep 2017
Verified

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended hotel at puncak.

Very nice environment around the hotel. There is a small river with clean water.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable services

the room was comfort for holiday. nice room and good food
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

فندق جميل للاستجمااام وراحة البال

الفندق تقدر تقول جديد ولكن يحتاج إلى رقابه على عمال نظافة الغرف للاعتناء أكثر بنظافتها ..
Stayed 8 nights in Aug 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with incredible view

It was nice and clean hotel. Location and view was best in Jabal. I really recommend the hotel. Good staffs and kitchen chef.
Stayed 2 nights in Aug 2017
Verified

2/10 Terrible

Nasser

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
أسوا الفنادق من ناحية النظافة ورائحة المكان
Stayed 3 nights in Aug 2017
Verified

2/10 Terrible

Nawaf

Disliked: Cleanliness, property conditions & facilities, room comfort
الفندق بالمختصر المفيد سيئ جداً جداً
Stayed 5 nights in Aug 2017
Verified

2/10 Terrible

Saad

Disliked: Staff & service, property conditions & facilities

Terrible experience

The hotel was below my expectations honestly. The only I liked about the hotel is the room view. First of all, the the housekeeping is bad. They didn't clean my room 2 days in a row and one day was half cleaned. The breakfast is little and not enough for everyone and it's cold and not many choices. I won't come here again.
Stayed 5 nights in Jul 2017