Hotel Dekat Cinemark Century Great Mall 20

"We arrived late in the evening after a long drive. We were greeted by a wonderful young lady I believe her name was Davina. She was so kind , accommodating and helpful. She went above and beyond to make sure we had everything we needed and that we were comfortable! The property was perfect, clean and well maintained. We would definitely stay here again and again. We didn't get to use the pool but it looked so nice and inviting we had wished we could have taken a dip!"

"I’m disappointed by how this situation was handled. Despite having a Do Not Disturb/privacy sign on my door, someone entered my room, moved my belongings, and opened the curtains. When I brought this concern to management, their response made it seem like they did not care or take the issue seriously. Privacy and guest safety should be a priority, and feeling dismissed only made the experience worse."

"Everything was right for us, no complaints. Even parking for our guests who dropped by was ample."

"Two of our four rooms (904 and 906) were freezing, and the heat did not work. Maintenance had to bring up a heater and didn't seem surprised about the complaint. The rooms are non-smoking, but smells like smoke. Check in process was very slow. "

"Breakfast is ok. Room is large."

"Great staff and enjoyed"

"Clean room"

"Ok"

"No shampoos and body wash provided"

"Excellent service and perfect location."

"Great towels but maybe put a few more in the room. Great shower and soap dispensers instead of teenie tiny packets. Huge room. Nice bed. Nice location. Only issue: They seemed sparse with the amount of food available for breakfast. "

"都很棒"

"Clean property. The staff were very friendly and breakfast had great options. Definitely will book again. "

"It was great"

"I got stuck in an FAA ground stop in Seattle. I was rebooked on a flight that was supposed to land in Oakland at 9 pm, then delayed to 11, then to 2 am. I called the hotel and explained, promising to be there ASAP. I landed at 4 am and went straight to the hotel, where a man behind the desk informed me my reservation was cancelled. I tried to explain but was interrupted and given a lecture about being on time. I asked if I could still get a room, I had been traveling 23 hours. He said yes but...