Hotel y Aguas Termales de Chignahuapan

Property class: 3.5

Choose dates to view prices

Free water park access, a terrace and shopping on-site are just a few of the amenities provided at Hotel y Aguas Termales de Chignahuapan. Indulge in a body wrap, reflexology and a body scrub at the on-site spa. In addition to a garden and a playground, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Business services
The current price is RM537
RM639 total
includes taxes & fees
22 Sept - 23 Sept

Room options

Junior Room

9.8 out of 10
Exceptional
(14 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Club Room

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Chignahuapan, Hotel y Aguas Termales de Chignahuapan is in the mountains and on a river. The area's natural beauty can be seen at Laguna de Chignahuapan and Chignahuapan Downtown Park, while Casa del Axolote and Tres Juanes Museum are cultural highlights. Visit our Chignahuapan travel guide
Map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300

What's nearby

  • Laguna de Chignahuapan
    6 min drive - 3.8 km
  • Chignahuapan Downtown Park
    8 min drive - 4.5 km
  • Basilica of the Immaculate Conception
    8 min drive - 4.5 km
  • Parroquia de Santiago Apóstol
    8 min drive - 4.5 km
  • Casa del Axolote
    8 min drive - 4.9 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    127 min drive

Restaurants

  • Taquería "El Portal
    11 min drive
  • Restaurant El Legado
    11 min drive
  • Restaurante "La Puerta
    10 min drive
  • Jorge’s Restaurante
    11 min drive
  • La Tabernita
    11 min drive

About this property

Hotel y Aguas Termales de Chignahuapan

  • Family-friendly hotel by the river
  • Consider a stay at Hotel y Aguas Termales de Chignahuapan and take advantage of free water park access, a terrace and shopping on-site. Treat yourself to a body wrap, reflexology or a body scrub at the on-site spa. In addition to a garden and a playground, guests can connect to free in-room WiFi.
  • Other perks include:
    • An indoor pool and a children's pool, along with a waterslide and sunloungers
    • Free self-parking
    • Hot springs on-site, a 24-hour front desk and a lift
    • 3 meeting rooms, a reception hall and a computer station
  • Room features
  • All 65 individually furnished rooms include amenities such as free WiFi.
  • More conveniences in all rooms include:
    • Spring water baths and shampoo
    • 32-inch LED TVs with cable channels
    • Wardrobes/cupboards, heating and daily housekeeping

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  • Parking included
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (4,750 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 50 ºC
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

American ExpressMastercardVisa

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:30 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Frequently asked questions

Does Hotel y Aguas Termales de Chignahuapan have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Hotel y Aguas Termales de Chignahuapan?

As of 21 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel y Aguas Termales de Chignahuapan on 22 Sept 2026 start from RM537, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel y Aguas Termales de Chignahuapan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel y Aguas Termales de Chignahuapan?

Self-parking is free at this property.

What time is check-in at Hotel y Aguas Termales de Chignahuapan?

Check-in start time: 3:00 PM; check-in end time: 3:30 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel y Aguas Termales de Chignahuapan?

Checkout is at noon. Late check-out is available for a fee.

Where is Hotel y Aguas Termales de Chignahuapan located?

This family-friendly Chignahuapan hotel is located on a river, 2.3 mi (3.6 km) from Laguna de Chignahuapan, and within 6 mi (10 km) of Chignahuapan Downtown Park and Tuliman Waterfalls. Quetzalapan Falls and Casa del Axolote are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel y Aguas Termales de Chignahuapan Reviews

8.4

Very good

8.8

Cleanliness

8.2

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 92 out of 178 reviews
Rating 8 - Good. 53 out of 178 reviews
Rating 6 - Okay. 17 out of 178 reviews
Rating 4 - Poor. 5 out of 178 reviews
Rating 2 - Terrible. 11 out of 178 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
It’s an old hotel. No modern features. The waters were wonderful. The smell is not overpowering. The buffet is okay. Nothing to write home about. I tried the spa pedicure. It’s not worth what they charge. But the Spa staff is very attentive.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes, after they finally found my reservation the room was nice, but there was no water in the pool overlooking it
You might want to check if the pools are available for instance the children’s pool with slides, etc.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was our first time there, the rooms were very smelly, the food variety was limited specifically for the kids. And the transportation was very limited. We definitely not coming back.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

No comments
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is DATED....!!.. after 80 years of service it needs an update.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

The property does not respect
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great food, spa is excellent
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó volvería a regresar sin duda
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service
Me incomodo muchísimo q al momento de llegar primero al estacionamiento q no me tenían registrada en su entrada o itinerario, después en recepción lo mismo y después yo adquiri un paquete con almuerzo, comida y cena y dijeron q no y no y q yo tenía q llamar a Expedia con ustedes y hacer cancelación o aclaración y ellos me querían cobrar las comidas cuando yo había contratado y eso claramente estaba especificado en el correo y dijo la encargada de hay q no y se lo enseñe y se aferro q no y q pagará yo con ellos aparte las comidas y por fin le dije q no q estaba bien q nadamas me diera la estancia sin comidas y yo arreglaría eso con ustedes q me vendieron y ya al momento de colocar los brazaletes les dije q tenían razón q ellos no me vendieron el paquete q para la otra con ellos directamente era más barato..... y no se si era negocio de ella por q no accedí a pagar comidas por separado me dijo q cree q si le incluyen las comidas le dije yo se lo q compre y claro q no pensaba discutir con ella por q ella no me vendió el paquete me sentí muy incomoda aparte de estar perdiendo mi tiempo en aclaración y pasar un mal momento por algo q claramente al final terminaron dándome la razón y yo sintiéndome como q me querían volver a vender algo q ya estaba claramente especificado q lo incluía.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El área de juego sin personal.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente. Es un hotel que conozco desde hace mucho tiempo, me encanta ir y me encanta hospedarme ahí, gracias.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble súper bien 100% recomendable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien en este hotel Resort, excepto por que no tienen cuartos para una sola persona con la comodidad que tienen los de dos camas, pero todo excelente el spa, las vistas a las montañas, la comida riquísima, felicito a la chef👏
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness
Muy lindo Habitaciones bien Trato amable Comida regular
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejorar el internet es muy pésimo
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

La habitación y los servicios que tomamos nos encantaron
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Habitacion le faltaba mantenimiento al lavabo.ek personal de la recepción no fue tan amable.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities
La habitación es muy sencilla para el costo y falta mantenimiento. Perosnal amable.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien, el personal muy amable, las instalaciones limpias, bien
Stayed 1 night in Nov 2025