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El Chital

3.0 star property
Escape to serenity where lakeside tranquility meets wellness bliss. Indulge in rejuvenating massages and relaxing boat rides.

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Perched by Lake Bacalar, El Chital offers a tranquil retreat with continental breakfast, manager's reception and a scenic terrace. Enjoy boating or rowing/canoeing on the lake, then unwind at the sauna or indulge in massage therapies. Relax by the outdoor pool with sun loungers and umbrellas or explore nature through free bicycle rentals.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Room options

Available filters for rooms
Showing 4 of 4 rooms

Double Room Standard

  • 45 sq m
  • Sleeps 2

View all photos for Cabin, 1 King Bed, Balcony

Premium bedding, down duvets, pillow-top beds, bed sheets

Cabin, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Pillow menu
Premium bedding
Ceiling fan
Down duvet
Pillow-top bed
Private bathroom
  • 30 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Cabin, 2 Queen Beds, Lagoon View

Premium bedding, down duvets, pillow-top beds, bed sheets

Cabin, 2 Queen Beds, Lagoon View

Highlights

Deck/patio
Air conditioning
Pillow menu
Premium bedding
Ceiling fan
Down duvet
Pillow-top bed
Daily housekeeping
  • 30 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

Quadruple Room Standard

  • 45 sq m
  • Sleeps 4
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About the area

Map
Km 3 Raudales, Raudales, QROO, 77943

What's nearby

  • Manatee Sanctuary - 12 min drive - 5.4 km
  • Santuario del Manati - 44 min drive - 37.7 km
  • Museum of Maya Culture - 45 min drive - 38.5 km
  • Chetumal Ferry Terminal - 47 min drive - 40.3 km
  • Oxtankah Ruins - 51 min drive - 27.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 56 min drive

About this property

El Chital

Hotel by the lake
Located close to Lake Bacalar, El Chital provides free continental breakfast, a free daily manager's reception and a terrace. Active travellers can enjoy fishing, rowing/canoeing and boating at this hotel. For some rest and relaxation, visit the sauna, and indulge in reflexology, a massage or aromatherapy. The on-site restaurant, Co´ox Ja´ana, offers breakfast, lunch and dinner. In addition to a garden and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
You'll also find perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Free self-parking
  • Free bike hire, coffee/tea in reception and a nature reserve
  • Tour/ticket information and outdoor furniture
Room features
All guest rooms at El Chital boast comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as air conditioning.
Other amenities include:
  • Pillowtop mattresses and down duvets
  • Decks/patios, ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Co´ox Ja´ana

Things to do

  • Boat
  • Fishing
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool
  • Rowing/canoeing
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology

Accessibility

  • No lift

More

  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 9:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: MXN 450.00

Special check-in instructions

The front desk is open daily from 8 AM - 9:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Late check-out fee: MXN 450.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Chital Cabin
Chital Cabin Chetumal
Chital Chetumal
El Chital Cabin Raudales
El Chital Cabin
El Chital Raudales
El Chital
El Chital Hotel
El Chital Raudales
El Chital Hotel Raudales

Frequently asked questions

Does El Chital have a pool?

Yes, this property has an outdoor pool.

Is El Chital pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Chital?

Self-parking is free at this property.

What time is check-in at El Chital?

Check-in start time: 1:30 PM; check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at El Chital?

Checkout is at noon. Late checkout is available for MXN 450.00.

Where is El Chital located?

Situated on the riverwalk, this hotel is within 25 mi (40 km) of Oxtankah Ruins, Santuario del Manati and Museo de la Ciudad.

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Reviews

El Chital Reviews

8.6

Excellent

8.8

Cleanliness

8.0

Location

8.8

Staff & service

8.8

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 129 out of 217 reviews
Rating 8 - Good. 53 out of 217 reviews
Rating 6 - Okay. 14 out of 217 reviews
Rating 4 - Poor. 11 out of 217 reviews
Rating 2 - Terrible. 10 out of 217 reviews

Reviews

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beutiful place, quiet and staff is very friendly.
Stayed 1 night in Feb 2025

10/10 Excellent

Nuria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

It's an incredibly beautiful place, cozy, with excellent service (thank you especially to Mari Jose and Jhoselyn). Definitely worth the time
Stayed 1 night in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, the bed was comfortable, plenty of hot water. We enjoyed kayaking in the morning. Breakfast was delicious and the service was great from the time we arrived to when we left. Definitely would revisit.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in May 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most unique and beautiful places I have ever stayed. And the food was excellent--I just paid twice as much for a pizza in Merida that was half as good as the one I had at El Chital.
Stayed 3 nights in Dec 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, low-key establishment on the edge of an undeveloped lagoon. Great birding! Very peaceful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Einar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great to relax and be in touch with nature all the staff is amazing and they will definitely make your experience unique and you will feel like another member of the family, overall it’s a great place and there are so many things to do in the premises that you will hardly want to leave… if you are up for a drive and want to be in one of the nicest lagoons with not a lot of people around it’s definitely worth it… highly recommend it…
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin was well-equipped, even luxurious, with a great view. Esmeralda, our cook and staff person, couldn't have been more helpful and kind. The grounds are peaceful with great bird watching. We kayaked every day and did yoga on the screened in porch. I was so happy we decided to pass by here! It was restorative and relaxing, with great affordable meals. Thank you!
Stayed 3 nights in May 2024

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property owner or manager never showed up the day we arrived to check in. We were ghosted and they better not charge me for the 2 nights I booked in advance!
Stayed 2 nights in Apr 2023

10/10 Excellent

Sandra Cecilia Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bello y tranquilo. La mejor opción para desconectarte del estrés. Muy amable el personal. Definitivamente volveré.
Stayed 3 nights in Aug 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar maravilloso. Recomiendo que pongan botanas y refrescos para vender
Stayed 2 nights in Jul 2025

8/10 Good

Carlos

Liked: Cleanliness, amenities
Hubo una tormenta y se interrumpió el suministro eléctrico, la planta de emergencia tardo en operar.
Stayed 2 nights in Jun 2025

6/10 Okay

Efren

Ni sikiera me ospede estaba muy lejos de la ciudad y mi esposa tubo miedo de ir al lugar
Stayed 1 night in Mar 2025

10/10 Excellent

MANUEL ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda una experiencia, en un lugar muy bello
Stayed 1 night in Feb 2025

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue muy bonito ,como recomendación lleven repelente el lugar muy cómodo y tranquilo
Stayed 1 night in Jun 2024

8/10 Good

ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es perfecto, si se busca tranquilidad y paz, la atención es buena, lo unico que se nos complico el transporte, esta muy lejos, es para ir y no salir del lugar.
Stayed 4 nights in May 2024

6/10 Okay

Fernando Maximiliano Gómez

Disliked: Staff & service, amenities, property conditions & facilities
Mi esposa y yo íbamos a celebrar nuestro primer aniversario de esposos. Nos fuimos decepcionados de nuestra experiencia con el Hotel el Chital. Al llegar al hotel no había señalamiento que nos indicará en donde se encontraba la recepción. Esto nos llevo a recorrer el complejo varias veces. Después de caminar varios minutos, identificamos el restaurante donde nos recibió una señora. Las instalaciones se ve que carecen de manutención, más allá de la limpieza regular. Las sabanas de la cama parecían de cartón y el aire acondicionado, el cual se veía viejo poco enfriaba la cabaña. La regadera y el baño funcionaban bien. El lugar sólo tenía dos personas como personal y que carecían de experiencia en materia de hotelería. Quien recibe también cocina porque no hay chef. Esto no se nos comentó al momento de reservar, y a pesar de eso se cobraron los platillos como un platillo de restaurante. Se solicitó un viaje en bote por la laguna que colinda con el hotel, sin embargo nunca se nos informó el costo y al final este tuvo un precio demasiado alto para lo que representaba. El penúltimo día, nuestra idea era quedarnos en el hotel, pero el servicio de energía eléctrica se fue desde las 5am y volvió hasta tarde, por lo que nos vimos forzados a salir del hotel todo el día en busca de comida, ya que no se cuenta con planta de energía o paneles solares. Mi esposa paso un muy mal rato por esta situación, pues no logró dormir bien. En general nuestra estancia fue promedio/regular
Stayed 4 nights in May 2024

10/10 Excellent

DULCE ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Dueña un primor , atención , hospitalidad , todo divino
Stayed 1 night in Apr 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito y las cabañas están hermosas la vista espectacular.gracias por recibirnos.
Stayed 1 night in Jan 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la estadía en el lugar un lugar placentero
Stayed 4 nights in Dec 2023

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es magico, el contacto con la naturaleza extraordinario pero definitivamente lo mejor del lugar lo hace cada una de las personas que trabajan en El Chital, gracias por estas extraordinarias vacaciones, extrañaremos a Daniel, pero esperamos volver pronto.

10/10 Excellent

HERIBERTO PALMEROS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable, lugar para disfrutar sin el bullicio y amontonamiento de otros sitios, vale la pena

8/10 Good

Claudia Ileana

Liked: Cleanliness, staff & service, amenities
Llegamos por error. Ahí es la Laguna de Guerrero y pensamos que el lugar estaba en Bacalar. En su anuncio dice que está a 26 mins pero en realidad es una hora a la Laguna de Bacalar y no hay transporte público. Hay que rentar auto o pedir taxi. Es ideal para quienes desean silencio puro y contacto con la naturaleza, pero lleven zapatos de agua porque entrar a la laguna descalzo es difícil por el fango. Hicimos kayak (en cortesía) y los atardeceres increíbles. El personal hace todo lo posible para que los huéspedes se la pasen muy bien. La comida increíble y las cabañas lindas pero austeras, sin amenidades. Lleven shampoo y demás cosas de baño. Tomamos las bicis (en cortesía) para ver al manatí Daniel (animal marino) a unos kms. Muy padre paseo. Lo recomiendo para desintoxicarse del ruido de la ciudad.

8/10 Good

Carolina Corral

Liked: Cleanliness, property conditions & facilities, communication
La atención del personal es excelente y los alimentos son ricos. El lugar es agradable para descansar y frente a una Laguna preciosa. Recomiendo mantenimiento a las cabañas. En general un lugar agradable para descansar y desconectarte del ajetreo de la ciudad.
Stayed 4 nights in Aug 2022

10/10 Excellent

RUTH

Liked: Amenities, property conditions & facilities, communication
Es un lugar increíble con mucha tranquilidad y paz. Se puede hacer kayak en la laguna. Muyyy buena comida. Un lugar muy especial.
Stayed 2 nights in Jul 2022