"This has been a hard one for us and we’ve been really trying to put it all together. We didn’t like having to sign a lot of paperwork upon check-in. Also, if you have lost your key or a towel, they charge you things get lost by mistakes. Sometimes the room was absolutely very nice management treats. Their employees awful. I saw more than once of them treating them terribly. We are accused of smoking. We both don’t smoke, so I think they wanted to charge us more money, so basically upon checking, we felt like we were entering the convent not a relaxing vacation. Also, there was no music by the pool. The manager lives on property and I overheard that it bothers him. I guess the guest don’t count. We really wanted to love this hotel, but we just couldn’t."