Hotel Keluarga di Castro Valley

"Everything good at"

"The promo picture shows a breakfast area, but in the morning the room was locked. The room was nice and spacious, but the floor was dirty. There was a missing light bulb above the sink. The bathroom had visible mold in the grout. The heater had been removed and not been replaced. The towels were old and worn. The bed was sagging in the center. Although the AC was quiet, the fan could not be turned off (using up a lot of energy.)"

"Nice bar. Pool table and games. Rooms were clean and updated. Would stay again"

"All the staff were friendly and helpful, room and amenities were clean and updated. Breakfast was great. Today was Mother’s Day and one of the staff members working the breakfast gave a rose to the mom guests - such a thought and appreciated gesture! Would definitely stay here again."

"Thank you."

"Staff amazing, Glenn & James on reception were fabulous Linda in the Grill & Vine was super friendly and helpful We arrived late and after checking in we ended up changing rooms as we had a few issues and James did help us out even though it was nearing midnight. However, the room we were given although the next class up , the cleaning staff must have miss understood their job description... the room was anything but clean, toe nails on the carpet, ketchup on the woodwork above the...

"Courtesy bus worked well"

"The breakfast was good. However, the coffee machine in the lobby was out of order. That should never be out. The room had two coffee pads but no black tea. There were 2 green tea but why not black tea? Hot tub was great. The garden atmosphere of the surrounding was also excellent. I wish the amenity would include skin cream. "