Hotel berdekatan Castle Casino

"All of the staff were extremely pleasant and helpful. Very clean and quiet. Breakfast hot and cold buffet (extra) was excellent. Gluten-free options available. "

"In 50+ years of travelling for business and pleasure this was worst property I have ever seen….i walked away and paid to stay in an another hotel …dirty,cold draughty falling down horrendous inside and appeared to being used almost as a doss house….absolute disgrace that it’s advertised…they lock it up at 11 only one door on a passcode is available …code didn’t work…anyone considering staying here don’t…there were holes in bathroom walls….hot water took an eternity and shower is an accident...

"The room is very clean"

"Staff were good Room was not too clean Breakfast was ok but pastries were very small. The bacon sausages etc were not very warm and Always waiting for top ups. Bar had only one person serving which meant long waits!"

"This hotel is a hidden gem! The host, Maria, is truly wonderful. Her attention to detail is fab, and she couldn't be anymore helpful and welcoming. Maria stayed late for my colleagues check in and then came in early to accommodate us for an early breakfast. The dinner was divine - strongly recommend the tikka curry. Home cooked, beautiful meal. The bed was extremely comfortable, and I will ensure I book here when I visit Birmingham again!!!"

"Room was good, clean and quiet. Could not get the wifi to work. Did not report it while there."

"During checkout, the alarm in the room would not stop ringing. We wanted to extend our stay by one more night, and we had already informed Quinn that he would add an extra night for us. However, Nicolas did not even wait a few minutes before making a new online reservation for another night. The customer service was catastrophic."

"AS ALWAYS EXCELLENT"

"This was cancelled the afternoon before we were due to travel the next morning.as you can appreciate this is unacceptable and very stressful for our family.thought it was disgusting to do that at such short notice."

"Overall room was clean if a little tired, needing refurbishment. This was reflected in the fixtures and fittings throughout the hotel. I had previously stayed at the hotel approx 12 months (Ramada) before and it was 'tired' then, so in need of capital expenditure."

"This was by far the worst hotel I have ever stayed in. The place if filthy and everything is broken. Our bed sheets were filthy and when we spoke to reception they handed us sheets and told us to change them ourselves as they the didn’t have any staff on. The place stank of weed. The light fittings were all broken. The shower door fell off. The public areas are ridiculous. The pictures are not a representation of the hotel in the slightest. The walls in the room by the bed were filthy with...

"the person on reception was very unhelpful-I asked for the number for room service and when I went up to my room I found there was no telephone so how I am I meant to contact reception?? Turned out the lift was not working and my room was on the third floor; had to carry the luggage up to my room myself. The window in my room had been left open; it turned out there was a bad odour which they were trying to reduce. Bed was very uncomfortable blanket was thread bear, mattress was thread bear and...

"It is being refurbished., so a few problems. Room was clean, towels spotless.plenty of parking spaces. Staff including cleaner's couldn't do enough for us, they were excellent. We have stayed there before and will again."

"This must be the most disgusting place I ever stayed in. It's really hard to even describe... everything is old and ugly, it really is in a bad state. The host welcomed us with air freshner but it still stunk. The host had the nerve to charge us £10 for late check-in. The bed made me want to go home really desperately. My room was number 11. Oh, and the horrible bath is shared amongst at least 8 rooms."

"No reception or staff to greet you which was not an issue, I was emailed and messaged clear details of how to enter the property and my room. Car park at the side of the property was available and free to use. Spacious room and en suite. Room had a slight musty smell, difficult to have window open as near a busy room. When shut it is however quiet. Would I book again, yes. "

"We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...