Hotels in Casa Marina, Key West

"Everything was perfect "

"Great location at the end of Duval Street, but between the outdated grounds and one issue after another from check-in to checkout, the experience simply didn’t justify the price. We stayed four nights and chose this property because the pricing suggested a level of service comparable to resorts we normally stay at like Casa Marina or La Concha. Unfortunately that was not our experience. We extended our stay and had two reservations. We were told ahead of time combining them would not be a problem, but when we arrived we were told we had to check out of one room and check back in the next day. We were also told our luggage would be transferred, which never happened. We ended up out of our room for about five hours and spent over an hour and a half waiting in line to check in again. At checkout we were granted a late checkout until 1:00 PM due to the earlier issues. When we returned at 12:30 to grab our luggage and take a quick shower, our keys no longer worked and we were locked out. A bellman let us in and took our luggage but never gave us a ticket. Later no one could locate our bags and we were even asked to show a picture of our luggage so they could identify it. Restaurant service was poor, the area smelled like spoiled fruit or garbage, and the grounds felt dark and dated. The pool and beach area were overcrowded unless you rented a cabana, and the ice machine near our room was broken the entire sta Staff did communicate by text and management said they would credit "

"Very happy with our stay. Had a pretty room overlooking the small beach area. Got some great sunset pics on the sunset dock! Loved adult only swimming pool, very clean. Great service and very friendly staff, although the 2 servers at The Grove were a little grumpy. "

"This is my second stay at doubletree! This is a great place to stay with a wonderful pool and bar…..comfortable rooms and great service! Concierge was very helpful. "

"We were celebrating my husband’s 80th birthday. The property failed to notify us that their elevators had not been working for over a month. They would not move us and so using canes my husband, our friends, and I were limited to how many times we could climb to the 4th floor room. We have email, text, and phones so there is no excuse for this to have happened to us."

"Clean room, comfy bed"

"Greta expérience, Room clean and confortable "

"Clean room and nice bathroom. Easy walk to lots of restaurants and Duval. Would stay again!"

"Total grounds were beautiful. Some of the staff was a bit cranky. Issues getting a bike when tons on site. Pushy time share saleswoman. I would return. Rooms are beautiful!!! "