Cartagena Spa Hotels

"I would give this resort a 1-star rating. While arrival and check-in went smoothly, the overall experience quickly declined. One major issue was the language barrier. There was a clear lack of staff who could effectively communicate, which made even simple requests frustrating and difficult. During our stay, service was consistently poor. On two separate occasions at the pool, I requested drinks for my spouse and me, and both times, the request was never fulfilled. Another day, I ordered room service and received a notification through the app saying the food had been delivered—but nothing ever arrived. When I called to follow up, communication was again an issue. We eventually went to dinner, only to be told our food had “finally arrived.” Completely unacceptable. I also experienced an issue poolside where I was told I could not have a bottle of alcohol, while others clearly were allowed to. This felt inconsistent and, frankly, discriminatory. I felt racially targeted and did not observe others being treated in the same manner, which made the experience even more upsetting. The only positive part of this trip was dining at the Portofino restaurant. The staff there—Maria and Samir—were incredibly kind, professional, and provided excellent service. They were the highlight of an otherwise disappointing stay. Overall, I would not recommend this resort based on my experience. "

"The staff was extremely friendly. I felt safe and welcomed. The facilities were clean and in good condition."

"Beautiful room and amenities but avoid the pull out bed and opt for two beds if given the choice."

"The hotel is very clean.older hotel but they trying to keep it to date. Staff will be nice to you only if you tip them. If you want good service make sure you tip the staff before you need any service. "

"Very nice location, great pool with an ocean view. In the afternoon it is very hot, I wish the had more canopies the block the hot sun. "

"The rooms were very nice and cleaned everyday, the staff very attentive and always called us by name which made us feel very special, the location was excellent in the center of town but not so that it made it noisy or dangerous, finally air conditioning worked properly."

"Excelente colocar más platos en el desayuno típicos "

"It was the best of the best . Im coming back at the end of the year"

"Bed mattresses are older and soft in the middle. You cannot get a king size bed, only 2 doubles. A/C on non adjustable. Room is cold which is good but very cold in the morning. Restaurant has no ice cream."