"Unfortunately, this was an extremely poor check-in experience. The two staff members we dealt with were unhelpful and dismissive, and they did not take the time to properly listen to either myself or my colleague. The interaction became uncomfortable, as their tone and approach came across as unnecessarily aggressive. I would expect a much higher level of professionalism."
"An average stay in a hotel going through a re fit. A fire alarm after 11pm wasn’t helpful and only then did we realise phone in room didn’t work.
Not a bad stay but nothing to write home about"
"Great staff
Specially the bar staff
Thanks lads got looking after me
And the local lad Gareth
Thanks for a great stay
Pool area was phenomenal
And managed the 3 mins in the plunge bath"
"The breakfast was very disappointing. I usually treat myself to some fresh fruit then smoked salmon and scrambled egg when I stay away from home. None looked appetising so I had a yogurt. "
"Very convenient for the train station and centre of Cardiff.
Hotel was very modern and clean.
Room was slightly small but plenty big enough for one night.
Staff at check in were great.
Would definitely use them again. "