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Citrus Hotel Cardiff by Compass Hospitality

3.0 star property
Hotel with a 24-hour front desk, steps from Utilita Arena Cardiff

Choose dates to view prices

Citrus Hotel Cardiff by Compass Hospitality is centrally located. The staff's helpful attitude stands out. Guests enjoy in-room WiFi, complimentary coffee and tea in the lobby, and practical luggage storage that simplifies their city visit.

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Parking available
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Hypo-allergenic bedding, blackout curtains, soundproofing

Standard Double Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Hypo-allergenic bedding, blackout curtains, soundproofing

Standard Twin Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Hypo-allergenic bedding, blackout curtains, soundproofing

Family Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room

Hypo-allergenic bedding, blackout curtains, soundproofing

Triple Room

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for (Top Floors) Deluxe King room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe King room with view

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for (Top Floors) Deluxe Twin room with view

Hypo-allergenic bedding, blackout curtains, soundproofing

(Top Floors) Deluxe Twin room with view

Highlights

Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Private bathroom
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Map
Bute Terrace, Cardiff, Wales, CF10 2FE

What's nearby

  • Utilita Arena Cardiff - 1 min walk - 0.0 km
  • St. David's - 6 min walk - 0.6 km
  • Cardiff Castle - 11 min walk - 0.9 km
  • Bute Park - 12 min walk - 1.1 km
  • Principality Stadium - 1 min drive - 0.7 km

Getting around

  • Cardiff Queen Street Station - 6 min walk
  • Cardiff International Airport (CWL) - 32 min drive

Restaurants

  • ‪Brü - ‬4 min walk
  • ‪Costa Coffee - ‬3 min walk
  • ‪Espresso Bar - John Lewis - ‬3 min walk
  • ‪TGI Fridays - ‬4 min walk
  • ‪The Place to Eat - ‬3 min walk

About this property

Citrus Hotel Cardiff by Compass Hospitality

Hotel near Utilita Arena Cardiff
Located close to Cardiff Metropolitan Cathedral of St David and St. David's, Citrus Hotel Cardiff by Compass Hospitality has plenty to offer. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Full breakfast (surcharge), self-parking (surcharge) and luggage storage
  • A 24-hour front desk, coffee/tea in reception and a lift
  • Smoke-free property, a vending machine and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 81 rooms boast comforts such as free WiFi and sound-insulated walls. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Heating and portable fans
  • Bathrooms with baths or showers and free toiletries
  • Electric kettles, housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 8.95 for adults and GBP 5 for children
  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 1 October 2024 to 31 December 2025 (dates subject to change).
This property will be closed from 27 November 2023 to 1 October 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 8.95 for adults and from GBP 5 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Frequently asked questions

Is Citrus Hotel Cardiff by Compass Hospitality pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Citrus Hotel Cardiff by Compass Hospitality?

Self-parking is available for GBP 12.00 per night. Limited spots are available.

What time is check-in at Citrus Hotel Cardiff by Compass Hospitality?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of GBP 10.00 (subject to availability).

What time is check-out at Citrus Hotel Cardiff by Compass Hospitality?

Checkout is at 11 AM. Late checkout is available for GBP 10.00 (subject to availability).

Where is Citrus Hotel Cardiff by Compass Hospitality located?

Located in Cardiff City Centre, this hotel is steps away from Utilita Arena Cardiff and Cardiff Metropolitan Cathedral of St David. Capitol Shopping Centre and Cardiff Tourist Information Centre are also within 10 minutes. Cardiff Queen Street Station is 6 minutes by foot and Cardiff Central Station is 8 minutes.

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Citrus Hotel Cardiff by Compass Hospitality Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 180 out of 574 reviews
Rating 8 - Good. 225 out of 574 reviews
Rating 6 - Okay. 82 out of 574 reviews
Rating 4 - Poor. 46 out of 574 reviews
Rating 2 - Terrible. 41 out of 574 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Tara

Liked: Staff & service
Disliked: Cleanliness
Hotel was right next to the arena so that was great!
Stayed 1 night in Oct 2022

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Citrus is easy to find & is a great hotel with far more potential. The rooms are a good size with decent en-suite bathrooms & the beds are exceptionally comfortable.
Stayed 2 nights in Mar 2023

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy Bed

Bed was super comfy...great location for central Cardiff...was on a solo trip but felt safe.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful & friendly staff. Very good value.
Stayed 1 night in Jul 2022

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room was spacious and clean. The bathroom was clean. Would recommend to people.
Stayed 4 nights in Aug 2023

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and cheerful
Stayed 1 night in Oct 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service
Simple. Clean. Staff very helpful and friendly
Stayed 1 night in Jul 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citrus is in a great location in Cardiff, close to attractions ,shopping and transport.Special requests such as extra pillows were quickly provided. Front desk helpful and friendly took care of us nicely.Thanks to David in particular
Stayed 3 nights in May 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms with large en-suite bath & shower. Climate control could be improved & the windows on the tower could do with being cleaned throughout or replaced.
Stayed 3 nights in May 2023

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Budget hotel but clean and convenient location

This is a budget hotel in the city centre and we stayed for one night. The room and bedding were clean. We were told to keep the curtains closed to keep the room cool and the window had a film over it and there was a fan. We parked in their car park which was handy. The reception staff were very friendly and helpful. My only negative was the one pillow which was quite solid foam.
Stayed 1 night in Jun 2023

8/10 Good

Larry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great start being able to park on site , easy access to city centre . Room felt dirty and unloved, massive gap under door which meant hallway light invaded the room , no service to room carried out during our stay had to go to reception to ask for basics...i e toilet roll , coffee etc which reception staff seemed embarrassed but aided with our needs .
Stayed 2 nights in Oct 2023

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very dirty and outdated. Prior to the booking, it is not made clear that there are limited parking spots available and that it is more money. We were told we can park around the corner at a public lot. I would not stay here again to recommend it.
Stayed 1 night in Jun 2022

4/10 Poor

Poppy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mould in the shower. Graffiti mark on the wall in the room. some buttons on the tv remote not working and windows so thin you can hear every noise outside. Very expensive for the quality of the property, looked more like a hostel than a hotel.

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities, room comfort

Citrus hotel.

I was initially confused by my booking through no fault of the hotel. Other than that i had a relatively pleasant stay and was comfortable. The breakfast was good too. The place was easy to find and was in a good prime place for places to eat and drink. I suppose its biggest selling point is that its across the road to motorpoint arena. For music lovers thats a real plus. One negative to me was the aircon was down on a very hot day but these things happen. We recieved two fans for our room and were allowed cold bottles of water by the reception. So they made sure they had alternatives. Will stay again.
Stayed 1 night in Jun 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed is an understatement

The decor is dated, the walls are paper thin the doors don’t fit the frame so hallway lighting fills the room, the car keys are crap, the windows are peeling ….and I was awoken but drunken people singing and bouncing off the walls all night, value for money is shocking
Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a great night

Stayed twice in 3 days. 408 and then 508. Dated room in 408 but warm and tv you could actually watch. 508 had no heating. Extra heater in the room also didn’t work. Tv in a corner where it couldn’t really be watched.
Stayed 1 night in Oct 2023

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel stay ever.

Was staying to attend a concert. Was not awarded early check in when requested numerous times over the duration of 2 months via email and calls. No power to our room so had to get ready with no power and could not get ready properly Did not move us nor apologise or attend to reimburse us. Thoroughly disappointed Would never stay in this hotel again
Stayed 1 night in Jun 2023

4/10 Poor

ian

Liked: Staff & service
Disliked: Property conditions & facilities
Room stank of cigarettes even though non smoking. Overnight, the smoking smell increased particularly in the bathroom and the window didn’t open. Show and bath well past use date looked more like a bed sit quality. Wc moved. Needs immediate attention as not good
Stayed 1 night in Sep 2023

2/10 Terrible

Nafeesa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The plug sockets were hanging off the wall and sparking … shower was broken, bed sheets with blood on, dirty black mould on bath and windows. Freezing room which took over 2 hours to warm The list goes on - I will never use this property again, it was beyond acceptable and I’m a generally very easygoing person and not that fussy but these absolutely dehumanising standards… I am stunned that Expedia even allow this on their supposed good standard website
Stayed 1 night in Nov 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Check in was fast, easy and staff were great. I was on the 10th floor and the lift was so slow. Theres a faint smokey odour on the floor and it lingered in my room for a bit. You can see theyve tried to tidy the place up, new paint, new bathroom and plug sockets with usbs but it still felt quite tired. You could feel the king size bed was just 2 bed pushed together and i couldn't find the tv remote. One side the windows were grayed out so you couldn't see out and none of the windows were openable. They put a fan and 2 heaters in the room so i would guess the temperature varies a lot in there. The breakfast was ok, very basic. There was sausages, bacon, scrambled egg and beans as the hot option. For a budget hotel it was fine. But i wish id paid the extra £20 and stayed at a different hotel!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Cardiff Half Marathon weekend.

Stayed for couple nights as a base to explore Cardiff. Conveniently close to the city centre, bus and trains stops to explore the other parts of the city. The hotel facilities are run down including the rooms. Carpets are a bit dirty. Stayed in 2 different bedrooms, they were both run down. One in a lower level, a bit outdated, namely parts of the walls and furniture. Also despite having big windows and plenty of light coming in, the windows don't open not allowing fresh air in and getting stuck with the stuffy air. The air in the corridors is even more stuffy, it seems its either lacking proper ventilation or it is turned off. The room in the top floor had signs of modernization but still worn down. Air was not as stuffy in the upper floors. The property shows its age and in need of an overdue overall. Perhaps that's the reason prices are lower compared to other 3* hotels.
Stayed 1 night in Oct 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities

Worn down, poor staff.

Started stay in room 1008, couldn't remember if I booked breakfast - I was told no. First night fine in a worn down, decaying room but slept well. In the morning shower floods within minutes, advise reception they need to send someone to fix and provide fresh towels. Return to find shower is filthy, damp towels have been left all day and no new towels to replace them. Another trip to reception and offer me a complimentory breakfast. They who move me to room 1007, stains all over floor(suspicious brown colour), damaged plug sockets with cracks in and just in general poor state. Next morning upon checkout I get my invoice which included breakfast!! I know I forgot but they told me I didn't have it, and then offered it as compensation. All In all you get what you pay for but this place was disgusting!
Stayed 2 nights in Oct 2023

8/10 Good

Charles

Liked: Amenities
Good room could do with more cleaning

6/10 Okay

Karen

Liked: Cleanliness, staff & service
We stay here quite often, car park onsite which is good value. Central location. Room lovely and spacious. Bed and pillows were a little hard but always bring my own pillow! Will definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The shower’s water pressure was really bad. Housekeeping annoyingly woke me up by knocking on my door on the day I was checking out. Surely they should have a list of people who have checked out already? Other than that it was a good stay. Good location and price.
Stayed 2 nights in Nov 2023