Hotel Dekat Carbondale

"Didn’t know you couldn’t grab a piece of cheese. The staff member mumbled, then brushed my hand away, then said he had to throw it all out, and continued to berate me when he returned until I told him to stop talking to me (please). Didn’t bother going down for breakfast next day. We went out instead. TV stopped working and no tech staff on duty nor manager. Front desk had us pack and move to new suit. We asked for compensation and they said their hands were tied. Also, we parked our car in...

"We reserved a double queen bed room and when we arrived they put us in a single bed room. A double bed. For myself, my sister, and my 18 year old son. They had to bring us a rollaway bed which was hard as a rock and the actual bed in the room was slanted and uneven. Thankfully we only needed it for one night but we won’t be staying here again. No offers of reduced rates or anything for our situation. "

"Staff wasn’t very professional. It wasn’t very helpful."

"Accused us of smoking in room when thry have people smoking in lobby this hotel smells like cigs before you even get to front door. Ik"

"Nice, clean. We had a very short stay, but it was excellent. Great breakfast!"

"The hotel was very clean and well maintained. The front desk staff seemed distracted, but polite. I will stay again when in the area."

"Walls and floors are thin so you hear those rooms beside and above."

"Jackie was amazing. She was very informative and helpful. Great communication. The room was really comfortable. And breakfast was great."

"it was good"

"Room was very clean even when we had to switch rooms because we clogged the toilet oops. The breakfast might not have been the freshest but otherwise everyone was super friendly!"