The staff was friendly, but overall the experience could’ve been better. The hotel wasn’t very clean — while the sheets were clean, the walls, floor, and bathroom were not. The balcony door handle was broken and just taped over, which didn’t feel secure at all. The main door also didn’t seem very safe. The pool was out of service during our stay, and the breakfast was limited to just chilaquiles and eggs. The TV never worked, and the Wi-Fi signal was very weak. Definitely not what I expected.