"I call this hotel the old bait and switch. The name, the picture of the lobby and pictures of the rooms taken at just the right angle lead you to believe this is a quality hotel…it’s NOT! The cost of the hotel was no where near worth it!!
The lobby looks nice but the smell hits you as soon as you hit the door. The rooms are very small and outdated! The bathroom is like a powder room, but with a shower, and the sink is outside the bathroom. The shower is small…just gross. I don’t have the words to describe it. Then the ugly green wall behind the sink had green bugs that blended in with the paint. That was enough for us…we checked out!
NOW…let me add that we drive over 3 hours for a graduation ceremony, so once we arrived in the room and tried to recover from the shock of its appearance, we had just enough time to shower and get to the ceremony. My husband killed one of the green bugs while I was showering and my daughter pointed out another to me while he was showering, so we decided to checkout. The lady at the front desk was very nice and understanding. We talked to someone from hotels.com who put in a refund request…which was denied. No monetary compensation was offered at all, even after sending a picture of the green bug to manager, who had every excuse why he couldn’t give a friend! We paid to stay elsewhere and it was MUCH nicer, cleaner AND a lot cheaper.
If you have absolutely no place to say, I say stay in your care before staying here!"
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