2/10 Teruk
Meggan
Mengembara bersama pasangan
24 Sep 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Arrived from airport after midnight and was asked to take a seat. We were exhausted after over 24 hours of travel. We were told the room we had booked over 6 mos ago was not available. He said there was a problem with the room and that we could move the next day. He tried to get us to commit to their private car to take us to papyrus and cotton shops. We were absolutely exhausted and just wanted to go to our room but he kept pushing trying to get a time for the car tour. He wouldn't give us keys to the room without telling him what time he could call us for the trip we didn't want. After moving the next day to the pyramid view room that we had paid for (there are only 3 rooms) we spoke with other guests in the pyramid view rooms. They had the same experience with their room not being ready. They said that guests were in our room the previous evening. They are double booking and this is not acceptable. The AC didn't work well. Room was extremely hot. No compensation offered and when we explained at check out that we were not happy since we paid for the view room. They then continued to book us transportation to the airport at 3 times the price stating that tip was already included. The Driver demanded extra to give us our suitcases even though we paid hotel . The smell of horses and livestock is nauseating, flies are a huge problem, dishes are not clean and breakfast buffet is not heated to safe temperatures. The good part, great view, nice bar staff and housekeeping.
Meggan
Menginap 4 malam pada Sep 2025
