Hotel Keluarga di Butler

"While our stay was otherwise pleasant, it ended with a serious security issue that should never happen at any hotel. At approximately 7:30 a.m. on the morning of checkout, a man used a working key card to open our room door, claiming he had previously stayed there and left his shoes behind. Whether he was given a new key or his old key was never deactivated, neither explanation is acceptable. Thankfully, our dog immediately started barking and charging toward the door, causing him to stop before...

"Definitely does not look as presented on the website. Rooms are very out dated, has a very questionable elevator that does have its permit displayed. Pool and hot tub are out of commission. Hallways are very short, I’m 5’9 and can touch the ceiling with my arms not even halfway raised. Bathroom has a walk in shower that is half glass and half curtain, and the curtain doesn’t go fully to the floor so water splashes out and soaks the floor."

"parking was easy, staff was very helpful, breakfast was pretty good, property clean"

"Staff were kind and facility was clean"

"Parking was easy but my room and my parents rooms smelled and were in bad condition. Parents room was supposed be handicap accessible and was not they did correct that but the room they received had no phone and phone jack was broken along with leaky shower. my room smelled bad and paint peeling off the wall"

"Even though I arrived after midnight; checkin was extremely efficient "

"Halls and elevators were dirty. Starbucks cafe had almost nothing for breakfast at 7 am. Had to call front desk twice in the morning because no one answered."

"The room reception and building is neat and clean good carpeting in each room. "