4/10 Lemah
Alethea
Pengembara perniagaan
8 Dis 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
We stayed at the Mövenpick Brussels Airport (Zaventem) last week and I’ve given it two stars. The hotel is new, our room was clean and comfortable and the location is handy for the airport, though the shuttle is limited. The room was a bit dark, but that wouldn’t have been an issue on its own.
The problems were service and noise. On the first night there was no bartender, as staff were tied up with a function, so getting a simple drink felt like we were in the way.
On the second night, after a long business day, we came back to very loud music from an event. You could hear and feel it several floors down. At about 1:15am we called reception and were told it would go on for hours. We asked to move and were agreed, but our colleague next door was first told no.
A staff member brought new key cards, but instead of just letting us sleep in quieter rooms we had to fully pack up and move all our luggage at 2am. The new rooms were quiet, which made it more frustrating that guests not at the function hadn’t been put there in the first place, or at least warned.
At checkout I was asked to pay the city tax again, despite having paid it on arrival, and there were no notes about the move. When I asked for a reduction on the rate (over £100 a night) the receptionist said a manager would email me. Over a week later, nothing.
The night staff were polite and tried to help, but planning, communication and follow-up from management were poor. I wouldn’t stay here again.
Alethea
Menginap 2 malam pada Nov 2025