Brinchang Spa Hotels

"The checkin process is terrible.. The checkin time given was 2:30 PM. We reached the hotel by 3:30 PM.. We need to get a token to go to the reception desk.. There was a waiting time of about 50 mins just to reach the reception desk for checkin. After so much wait, when reached checkin desk - they simply told - Room is not ready.. Howcome, when the checkin time in 2:30 PM, even at 4:30 PM the room is not ready. (We even paid 100% payment in advance) The wait area is also jam-packed. When coming with the kids & infant - it super uncomfortable after a long travel. Adding to that - it the feedback that Room is not ready, and we were asked to wait for another 30 mins. Finally got the room key by around 5:30 PM. When we went to the room - no towels, toiletries were kept inside. There is no direct calling facility to the room-service. We need to send a Whatsapp message, and they will revert.. Overall, for the size of the hotel & the fare they charge - the prompt service needs a lot of improvement. Also, please improve the Breakfast dining area. No space to sit on Sunday morning due to crowd. Please make space for more people to eat peacefully, rather searching for tables. "

"The overall cleanliness of the room was below acceptable standards. The furniture was poorly maintained and felt outdated, as if sourced from second-hand stores many years ago. The in-room safe was not functioning properly. Breakfast was extremely disappointing. The food was cold, the selection was very limited, and birds were eating directly from the buffet tables, which raised serious hygiene concerns. We dined at three different restaurants during our stay, and the food quality was consistently low. The professionalism of the service staff was also lacking. On one occasion, I observed staff carrying food with their thumbs inside the bowls, directly touching the food. Service was difficult due to communication issues. Several waiters avoided eye contact when we tried to request items, and some did not speak English, making basic interactions challenging. The only positive aspect of this hotel is its beautiful location and breathtaking landscape. Unfortunately, this alone does not compensate for the poor standards in cleanliness, food quality, and service. I cannot recommend this hotel."

"Our stay at Nova Hotel was extremely disappointing. The room was unclean, with a strong, unpleasant smell and visible mould on the walls and ceiling. The mould was so severe that our child developed a bad cough during our stay — It was an unhealthy and distressing environment for a family. This was truly a terrible and unprecedented experience. I would not recommend this hotel to anyone, especially those traveling with children or anyone with health concerns. Basic cleanliness and safety should never be compromised. Very disappointed that this was even listed on a platform like Expedia."