Hotel Dekat Bowl America Woodbridge

"TLDR: Over $700 in surprise charges after a weekend stay; poor, untrained staff and unclear parking/incidentals policy. I was charged a $40 incidental hold and told a $10 parking fee applied for the whole stay; staff didn’t collect vehicle details or provide explanations. My keycards later stopped working; the desk shrugged it off as a “new system” and said it would “probably” happen again. I checked out by 10:56 AM but found over $700 charged to my card by 3:00 PM. No manager was available on...

"The hotel is located in a quiet area. There’s an abandoned building nearby. The room was clean and spacious. The only problem we encountered was the water. It only gave us lukewarm at first. It seemed as if the shower level is stuck and couldn’t turn all the way to the hot side. I called the front desk to fix it, but the maintenance personnel couldn’t come til the next day. The front desk people forgot to ticket the issue. Thankfully, I stopped by at the front desk to check on it and the...

"Very nice and friendly staff. Super comfortable bed. Slept better there than my own bed. Only setback is they charge for breakfast. "

"Plenty of parking that’s the good. Not so good, the bed sheets were discolored, the building looks in need of a face, the breakfast is ok, no elevator. "

"Don’t bother staying here, stay at a local hotel and Uber there. The rooms are aesthetically appealing, but the mattress is rock hard and the pillows are cheap and lumpy. Their idea of a free continental breakfast is hanging a bag outside your door with a granola bar, an apple, a mufffin and a bottle of OJ, terrible! The burger place is decent, but the rest is junk. And also it’s a Pepsi property, yuck!"

"This was a very clean, friendly staff and reasoable "

"The property was clean, staff was very accommodating and the breakfast was excellent. Will definitely visit again!"

"Breakfast was actually better than other hotels in this segment. The breakfast staff was accommodating, but the hotel staff was checked out, not really engaged in what they were doing, rather indifferent. The hotel lacks clarity on how their amenities are accessed, ex. Wifi, having room made up, getting fresh towels etc. "

"Good clean and quiet place. Breakfast was good. Convenient location!"

"Rooms were amazing .. dining staff were extremely rude especially the guy at the omelet station and the bar station but everything else was great . "

"The breakfast had a variety of food options, rooms were clean but the beds were not comfy at all. Parking felt safe."

"It’s always clean. "

"Unfortunately they hold the deposit for the room and exceptionally long time. The stay was for 7 days ago and the $200 is still pending on my account. Completely unacceptable and I will not be booking this brand of hotels again. "

"Room was great!"

"Friendly staff . Clean room "

"Great place "

"Good breakfast. Clean pool. Garbage could have been emptied everyday. "

"My family and I stayed from Saturday - Monday. We requested extra towels and a crib for our baby, but neither were in the room upon arrival. We called down for both and they brought the towels right away, but the staff didn’t know if they even had cribs to offer. On their website, it says they offer cribs. They eventually brought up a pack and play, but it was dated and looked dirty so we didn’t use it. There was a bug in the room that my partner had to kill. There’s no usb c plugs in the room...

"The sofa bed is so worn and very uncomfortable. Needed towels, asked the front desk clerk at 8am, she said had to wait until 8:30…..asked again at 9:30, she said not ready they will bring to the room…..checked out at 10:30 and still did not receive the towels. The front desk clerk was somewhat rude when I asked for change to use the washer and dryer….said you can try across the street. The breakfast staff was very polite and friendly. "