Hotels in Bon Air, Richmond

"It was truly awful, I'll just tell you what was good from booking-checkout, then attach the pictures I took and let you decide for yourself. 1. The booking process with Expedia couldn't have been any smoother and easy. I even made a mistake and forgot to change the guests name from the name on the payment info! I thought it was over right there. But Expedia had already expected that type of error and a simple easy correction option was already built into their system. Even after the booking and confirmation were final and I had just this one time let a friend talk me into declining the insurance option for my nonrefundable stay! There were plenty of shops, restaurants gas and entertainment venues nearby. Open even in the middle of the night. Here's where my experience went downhill. If you stay here check EVERYTHING before you use or even touch it. Do not expect staff to be helpful, provide any service or even be available. A broken chair dumped me in the floor almost immediately. There was a leak of some sort seeping through the carpet about 2:00 am. The elevator hasn't worked in at least a confirmed year. There was debris, stains and cigarette burns in the unwashed bedding. No answer from the front desk. The desk clerk at checkout was informed and simply did not acknowledge my presence much less my complaint. ...OH! I almost forgot, the towels did seem to be new and clean. Also there was a bare concrete balcony that did offer some relief from the stale smell and filth."

"Great property"

"Staff was very friendly and helpful. Room was comfortable and clean. Did not eat at the hotel. Was disappointed they now charge for parking and 10 dollars/night seemed excessive for that area. Will likely research other hotels for future trips for very reason. "

"Extremely clean, breakfast was great, dining options close to the hotel and very family friendly"

"Great location and room, valet parking charged our EV, staff very helpful w/ a forgotten toothbrush and bag storage, thumbs up."

"The Jefferson Hotel is hands down our favorite. We drove 3-1/2 hours each way to celebrate our anniversary there. Of course the two shows we took in and the excellent restaurants in town as well as museums make it worth the trip. But the on-site parking and complementary shuttle service to theaters are a nice touch. The staff is consistently friendly and helpful. We stay at the Jefferson a couple of times a year. This morning as we were departing the concierge came out from behind her desk to give my wife a big hug. She asked how our grands are doing and gave us a couple of waters for the road."

"The hotel phone in my room had no wires to connect the phone. We had no phone and if any emergency, thank god I had my cell phone. Then we had no towels and the staff asked me to “bring down the dirty towels for them to wash”. Unbelievable. This happened twice with (no clean towels)."

"Nice place "

"Don’t stay here, at least they moved us the front."