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Reviews of Kunda House O Grange

2 out of 5
Kunda House O Grange
9 Old Grange Rd, Birmingham, England

Reviews

5.4
Rating 10 - Excellent. 1 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 1 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

6.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Disliked: Staff & service, property conditions & facilities, room comfort
Worst stay ever
Turned up to this place late due to work, had to call them for check in details as nothing was sent properly, the room turned out to be a dorm room which was not listed as! Being so tired I had to stay one night and had 3 booked total? I refused to sleep in a bunk bed and left, £100 deposit was taken which is a joke in a shared room! Unstayed nights not refunded, avoid this at all costs
Stayed 3 nights in May 2024

2/10 Terrible

Wiqas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointed
Utterly disappointing- I stayed there for 5 minutes and checked out straight away - it’s basically a HMO with other unknown people in the house who was arguing in the corridor. There was no keys to lock the room, the bed looks like someone slept in it - no handrail to stair and a very basic room. I contacted them that the room is not as advertised and yet she decline to refund. Horrible room
Stayed 3 nights in Apr 2024

4/10 Poor

Mary

Travelled with group
Disliked: Cleanliness
Pest control needed
The reason for the poor review is the fact that there were many cockroaches in the kitchen - there were so many that I believe there is a nest somewhere in the house. I have contacted the property about this and received no reply. Other than this there were no issues. I hope the situation can be dealt with.
Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
No keys when checked in so couldn't lock room when went out.
Stayed 2 nights in Feb 2024
Response from Guest Services Representative Kunda House 🏡 on 2 Mar 2024
Thank you for bringing this to our attention. We're terribly sorry for the inconvenience caused during your stay. Rest assured, we're taking immediate action to rectify this issue and ensure it doesn't recur in the future. Your feedback is invaluable, and we appreciate your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Enjoyed my stay, although the bed and mattress was a bit less comfortable. The room was good and clean, contributing to a positive overall experience. Looking forward to improvements for an even better stay next time.
Stayed 13 nights in Jan 2024
Response from Guest Services Representative Kunda House 🏡 on 2 Mar 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay at Kunda House and that the room contributed positively to your experience. Your comfort is our priority, so we'll certainly take note of your comments about the bed and mattress to see how we can improve for your next visit. We can't wait to welcome you back and provide an even better stay next time!

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I still have not received my £100.00 deposit.
Stayed 11 nights in Dec 2023
Response from Guest Services Representative Kunda House 🏡 on 2 Mar 2024
Thank you for reaching out. We're eager to assist you with your deposit query, We've checked the system and can confirm that the deposit was already process way back 25th of December we also sent you an email, kindly sent us an email if you still didn't received it.