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Hotel Palacio Muñatones

1.0 star property
Families find friendly competition on the mini golf course at this welcoming hotel, where helpful concierge staff assist with daily planning for local adventures

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Just steps from La Arena Beach, Hotel Palacio Muñatones offers a peaceful retreat with daily manager's receptions in its tranquil garden. Guests can play mini golf, relax on the sunny terrace, or read newspapers while enjoying free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
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Exterior
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8.4 out of 10, Very good, 1,001 reviews
The price is RM519
RM571 total
includes taxes & fees
31 May - 1 Jun
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Policies

Check-in

Check in from 1:00 PM to 11:30 AM and 8:00 AM to 10:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 September 2025 to 30 April 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Parking area
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 9 for adults and from EUR 5.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation

Frequently asked questions

Is Hotel Palacio Muñatones pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Palacio Muñatones?

Self-parking is free at this property.

What time is check-in at Hotel Palacio Muñatones?

Check-in is from 1:00 PM to 11:30 AM, and from 8:00 AM to 10:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel Palacio Muñatones?

Checkout is at noon.

Where is Hotel Palacio Muñatones located?

This family-friendly Muskiz hotel is located on the riverwalk, 1.3 mi (2.1 km) from La Arena Beach, and within 9 mi (15 km) of Port of Bilbao and Classic Car Museum. Santa Maria Church and Bilbao Exhibition Centre are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.6

Cleanliness

7.0

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 33 out of 78 reviews
Rating 8 - Good. 37 out of 78 reviews
Rating 6 - Okay. 6 out of 78 reviews
Rating 4 - Poor. 2 out of 78 reviews
Rating 2 - Terrible. 0 out of 78 reviews

Reviews

Verified

8/10 Good

sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, lovely hosts! Unfortunately it was quite noisy, apart from that it was perfect.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in good location for ferry port.

Good location if catching the ferry for Bilbao with a lovely beach and restaurants 5 minutes drive away. Hotel was very comfortable and nicely decorated. Continental breakfast was good and varied. Refinery is a bit of an eyesore during the day but as it was a quick stopover it didn't worry us and at night it looked quite nice all lit up.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Industrial landscape but convenient

Like many other reviews, this hotel is in a great location for a one night stay before the ferry. But, the oil refinery outside the window isn’t great!!
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, bad location

Lovely, clean, ambient hotel with a friendly service, but right next to a noisy and smelly factory plant right out of the window
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Eamonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but not a great location

It’s a modern hotel with nice style and nice decor. It has very safe gated car park which was great for my motorbike. Breakfast was a nice simple buffet. It is used a lot for overnight stays before catching the ferry. There are no restaurants or shops nearby. The downside is the location which overlooks a smelly refinery that makes the whole area unpleasant. I stayed 2 nights and while it’s a nice Hotel internally I doubt I’ll stay there again
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is OK for a one night stay in order to take the ferry next day. The hotel was clean and the room was comfortable enough. Unfortunately it is right next to an oil refinery which polutes the atmosphere. On a very warm night we were unable to leave the window open because of this.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good although view from bedroom window of vast industrial complex not great
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely family run hotel, sensitively restored to a high standard in a small residential area just outside Muskiz. Friendly and helpful staff. Rooms are beautifully furnished. Although it is advertised as having a restaurant, it does not serve evening meals and we were directed to the local town which was very run down and although there were a few bars open, none served food and the restaurants we found were all closed. The factory referred to in other posts is in fact a massive oil refinery supplying 11,000 l oil daily and is a massive blot on the landscape. Though we could not see it from our room, nor does it produce any significant noise or fumes, it is hard to ignore.
Stayed 1 night in May 2024
Verified

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a one night stay before catching the ferry home. Our original hotel cancelled our reservation ( no reason given) and this one was arranged by hotels.com as an alternative. Having read the reviews I wasn’t really looking forward to the last night of our holiday and I was proved right. Check in was difficult as the manager struggled with the booking system. We weren’t shown to the room which was very basic with no air conditioning. The parking area had been taken over by a fun fair and although we did find an alternative it was stressful. One good thing was the beer garden which was a shady place to sit. I would think carefully about booking this hotel and Hotels.com need to assess whether to keep recommending it on their site especially for the price charged.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Oct 2023
Verified

8/10 Good

S R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight stop

Excellent location for Bilbao Ferry Port, interesting building, Good Breafkast everyone very helpful. Positioning of hotel next to Oil Refinery not so good with a constant hum from the machinery. Good overnight stop.
Stayed 1 night in Jun 2023
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

location

great hotel, but location overlooking the largest chemical site I have seen, pleasant view from front, and our room
Verified

8/10 Good

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and friendly staff, but they knew little english so we had to speak in broken languages
Stayed 1 night in Sep 2023
Verified

6/10 Okay

christopher

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Good, except the mattress.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantástico!

Alojamiento muy cómodo, limpio y con gran acogida por sus dueños.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities
La struttura è vicinissima ad una mega raffineria, rumorosa e puzzolente. I gestori sono molto carini e premurosi, purtroppo la notte é stata disturbata da vicini maleducati che ci hanno svegliato nel cuore della notte con TV a tutto volume e chiacchiericcio sguaiato.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Nerea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

El hotel es muy acogedor y el personal es encantador y estaba todo impoluto. Muy bun desayuno y buena localización ya que está a 15 minutos de Bilbao.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy acogedor, el personal super amable y atento, la habitación muy limpia, baño limpio y grande, la ducha impecable y muy buenas vistas. La zona de playa que hay próxima también es un paraje exclusivo y espectacular. ¡¡¡Volveremos!!!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar para repetir.

Magnífico lugar con una pareja encantadora, profesional y muy servicial. Cuesta encontrar hoy en día lugares y gente así. Muchas gracias por todo.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, excellent staff and service. The room was very comfortable and clean. Comfy bed. Wouldn’t hesitate to stay again and recommend.
Stayed 1 night in May 2022
Verified

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabuloso

El sitio fabuloso. La atención muy buena .estuvimos en las habitaciones tipo cabaña, al principio nos chocó , pero luego resultó ser muy bueno. La única pega que le pondría es que el baño no tiene puerta, pero por lo demás todo muy bien
Stayed 3 nights in Oct 2021
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely cabin room

We had one of the outside cabin rooms which was lovely - nicely decorated & very clean. The hotel is well located for access to the port & the town, but still quiet. The downside of this location is the oil refinery right next door but as the cabins face in to the garden area it’s not a problem. In fact it’s quite spectacular at night when it’s all lit.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort

Convenient for the Bilbao ferry terminal

The hotel is convenient for sailing from Bilbao ferry terminal, but is next to an industrial suburb, so the outlook is not great. Hotel is friendly and adequately appointed. The staff speak no English but somehow communication is achieved. The breakfast was fine, the dinner very simple with a choice of only two main dishes, but adequate and reasonably priced.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couple and in the hotel beautifully finished tasteful modern right on the coast ideal. Off on your way to the ferry
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice hotel, room rather small but very clean, spacious and beautiful bathroom, tasty breakfast, quick WIFI - everything was fine!
Stayed 3 nights in Jul 2021