4/10 Lemah
Amar
Mengembara bersama keluarga
24 Jan 2026
Sukakan: Kebersihan
The staff were helpful and friendly. Received a warm welcome on arrival when booking in. The room was in good condition, but lacked plug points near the bed.
The bathroom was in good order and the was great, except on the final morning, no hot water and the shower gel ran out. (Mentioned it to the receptionist when booking out, they stated they were aware of the problem and maintenance were working on it, No apology).
Another member of my group had to ask for shower gel and hand wash as there was none in their room on arrival. Had to ask again as only supplied with hand wash.
Breakfast was chaotic, there only appeared to one member of who I felt sorry for as they were running around trying to do everything.
Long queue for the food which came out in small quantities, running out immediately. (Although on a positive point it did mean it was fresh).
The small coffee machine kept getting jammed and running out of water.
I witnessed a number of guest complaining throughout my two night stay.
I felt sorry the staff as it was clear they were doing their best, battling a lack of resources and what appeared to be a lack of investment (faulty equipment).
Overall I would say considering how the hotel portrays itself as a luxury Golf & Spa hotel, it failed to live up to expectations.
Amar
Menginap 2 malam pada Jan 2026
