Berwick hotels from RM212

"My sister and I stayed for a funeral for our nephew. We are both women in our early 20s. I was not told anything about breakfast being included upon checking though it was listed to be included. They told me I could purchase food from the restaurant. The lounge and pool are great, the room was clean. We did have a super rude man, I didn’t get his name. Our room keys deactivated as we were at the pool so we went to the lobby to get keys(still in our swimsuits as our clothes were locked in our room). I didn’t even get to ask for a key before a rude bald man with a mustache told us immediately and firmly we had to exit the lobby immediately and could not be “dressed like that” in the lobby. I tried to explain we just needed our room keys fixed, and he cut me off mid sentence and told us to wait outside for him to bring them to us. We did get the keys and it was fine after that but I will not be returning. He was extremely rude and I feel like it was very disrespectful as we were prepaid guests and needed a simple fix, not to be berated by an old man in front of other guests and restaurant customers about our swimming attire, when we were unable to retrieve our clothing from our room since we needed our keys fixed. "

"We didn’t eat the breakfast because we slept pretty late, I was very surprised to wake up to a dark room after 10am-the blackout curtains were a tremendous gift….. the bed on the other hand wasn’t very comfortable. My husband and I both woke up hurting so bad from the uncomfortness of the bed….. that was the only downfall… besides the bath faucet being backwards(cold was hot and hot was cold), but that was able to be fixed once we realized it. "

"Yes it was all right"

"The room was filthy. Not able to stay in it because of how disgusting it was."

"Staff was great"

"Yes"

"Overnight work stay. No issues. Room was clean. "

"Clean room, friendly staff"

"No pool, no breakfast, refrigerator in room we turned on but was a horrific smell so we unplugged and kept stuff iced down "