Located in Charlottenburg, a neighbourhood in Berlin, smartments Berlin City-West is near a metro station. Brandenburg Gate and Checkpoint Charlie are notable landmarks, and travellers looking to shop may want to visit Kurfürstendamm and Friedrichstrasse. Check out an event or a game at Olympiastadion, and consider making time for Zoo Berlin, a top attraction not to be missed. Visit our Berlin travel guide
Express check-in, express check-out and free Wi-Fi in public areas are available at this smoke-free aparthotel. Other amenities include a vending machine. Each apartment provides a kitchen with a fridge, a stovetop, a microwave and a dishwasher. For a bit of entertainment, guests will find a Smart TV with satellite channels, and other amenities include free WiFi and premium bedding. Weekly housekeeping is available.
Smartments Berlin City-West offers 35 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.
This Berlin aparthotel provides complimentary wireless Internet access. 40-inch Smart televisions come with satellite channels. Housekeeping is offered on a weekly basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.
Awards and affiliations
Eco-certified property
This property participates in Biosphere – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Bathroom emergency pull cord
Grab bar near toilet
In-room accessibility
Lift
Low-height counter and sink
Raised toilet seat
Smoke-free property
Services and conveniences
Iron/ironing board on request
Vending machine
Weekly housekeeping
Location highlights
Near a metro station
Near a train station
Near a zoo
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
Fire extinguisher
General
35 units
Double-glazed windows
Energy-saving switches in guestrooms
Soundproofing
Water dispenser
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Contactless check-out
Express check-out available
Special check-in instructions
The front desk is open Monday - Friday (8:00 AM - 3:00 PM) and Tuesday - Tuesday (11:00 AM - 7:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Hotelbird mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 45.0 per night.
Cots (infant beds) are available for EUR 10.0 per night
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
An effective city/local tax rate of 8.025 per cent will be charged
We have included all charges provided to us by the property.
Optional extras
Crib (infant bed) fee: EUR 10.0 per night
Rollaway bed fee: EUR 45.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that rooms are cleaned every 2 weeks. Additional houskeeping service is available for a surcharge.
Property Registration Number Fasanenstraße 2, 10623 Berlin, DE 303744838, +49 30 526 73 29 0, DG Steinplatz Boardinghouse GmbH
Property is also known as
SMARTments business BERLIN CITY WEST Apartment
SMARTments business Berlin City-West Apartment
SMARTments business City-West Apartment
SMARTments business City-West
SMARTments business BERLIN CITY WEST
SMARTments business Berlin City West
SMARTments business Berlin City-West Berlin
SMARTments business Berlin City-West Aparthotel
SMARTments business Berlin City-West Aparthotel Berlin
Frequently asked questions
Is smartments Berlin City-West pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at smartments Berlin City-West?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at smartments Berlin City-West on 7 Mar 2026 start from RM334, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at smartments Berlin City-West?
This property doesn't offer parking.
What time is check-in at smartments Berlin City-West?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at smartments Berlin City-West?
Checkout is at 11 AM.
Where is smartments Berlin City-West located?
Located in Charlottenburg, this aparthotel is within a 10-minute walk of C/O Berlin and Kurfürstendamm. Potsdamer Platz and Brandenburg Gate are also within 3 miles (5 km). Zoological Garden U-Bahn is 5 minutes by foot and Zoologischer Garten S-Bahn is 5 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
smartments Berlin City-West Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
10
Location
8.0
Staff & service
9.4
Property conditions & facilities
Rating 10 - Excellent. 31 out of 46 reviews
10 - Excellent
31
Rating 8 - Good. 12 out of 46 reviews
8 - Good
12
Rating 6 - Okay. 1 out of 46 reviews
6 - Okay
1
Rating 4 - Poor. 2 out of 46 reviews
4 - Poor
2
Rating 2 - Terrible. 0 out of 46 reviews
2 - Terrible
0
Reviews
10/10 Excellent
YUN CHU
22 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable accommodation right down the road from the train station. Very friendly staff and good food and grocery options nearby.
YUN CHU
Stayed 5 nights in Sep 2025
10/10 Excellent
Shoji
14 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Self check-in and check-out, everything was quite good and a short walk to the zoo train station. Good amenities as well with microwave.
Meiqi
Stayed 2 nights in Jun 2025
10/10 Excellent
Neil
24 Sept 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect room with kitchen for a week in Berlin. Couldn’t have been improved upon. Highly recommended.
Neil
Stayed 7 nights in Sep 2025
10/10 Excellent
John
18 Jul 2024
My stay at Smartments.
Enjoyed staying at this hotel. I liked the location and enjoyed the room’s balcony. Restaurants and public transportation were nearby.
John
Stayed 7 nights in Jul 2024
10/10 Excellent
william
3 Oct 2024
Liked: Cleanliness, room comfort, communication
8 day stay
The check in was self serve and a bit different. The Kitchen was adequate for an extended stay. Location was great for public transportation. You could get new sheets and towels anytime and having a washer dryer in the lower level was a real plus.
william
Stayed 8 nights in Sep 2024
8/10 Good
Anja
3 Jan 2025
Liked: Cleanliness, communication
Perfect location
Property is perfect, location and condition. However, there was a fire alarm on Saturday morning and the noise signal for the air con was not turned off for the whole weekend. The noise was very annoying and sleep was near impossible. Contacted the property three times but nothing was done. Irritating end to our otherwise great stay.
Anja
Stayed 9 nights in Dec 2024
8/10 Good
Manja
12 Nov 2025
Liked: Cleanliness, amenities, communication
Clean, convenient
Manja
Stayed 2 nights in Sep 2025
10/10 Excellent
Kyra
13 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were very helpful when we needed them
Kyra
Stayed 3 nights in Oct 2025
6/10 Okay
Yaniv
11 Sept 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
For the price, it was OK - a nice place to lay your head in a busy area of Berlin.
Yaniv
Stayed 2 nights in Sep 2025
10/10 Excellent
Baret
18 Sept 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked the innovative, affordable, clean and spacious stay.
Baret
Stayed 3 nights in Sep 2023
10/10 Excellent
Graham
3 Oct 2025
Liked: Cleanliness, room comfort, communication
Supermarket was 300 metres up the road and the kitchen had everything we wanted.
Graham
Stayed 3 nights in Sep 2025
10/10 Excellent
John
31 Jul 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay, close to Ku'damm.
Absolutely clean, well maintained.
And a special thanks to MariaRosa, who looks after the property, very well done, we felt home!
i stayed here for 5 days and i recommend here for long stay.
check-in was easy even i arrived late afternoon
comparing to room size bathroom was quite big.
kitchen was small but well equipped.
i definitely recommend this place
Verified traveller
10/10 Excellent
Garry
1 Sept 2025
Liked: Cleanliness, room comfort, communication
smartments live up to their name
Pro-active communication before arrival with reminders of entrance instructions was excellent.
Manager stored luggage as a spacial favour as I arrived early - mean't I could explore without the hassle of dragging cases etc.
Lift broke down - repairs slow - BUT alternate routs well marked.
Garry
Stayed 4 nights in Aug 2025
4/10 Poor
Mohamed
30 May 2025
Disliked: Cleanliness, room comfort, communication
I liked the kitchenette, but I didn't like how the window cleaners left me room when they entered it while I was away.
Mohamed
Stayed 2 nights in May 2025
8/10 Good
Sriprashanth
21 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice property in a prime location with all transport options in a easy walking distance. Person at reception was welcoming and quite helpful. He did help to store luggage in his office as we had to check in early. Their main lift was having problems, we had to use an alternate lift. That was the only hassle. I also had some delays and confusions on communication around a room upgrade request I made. But it was all solved in right time before travel.
Sriprashanth
Stayed 3 nights in Aug 2025
10/10 Excellent
Dwayne
28 Sept 2022
Liked: Cleanliness, room comfort, communication
Very convenient location, just 2 blocks from the U and S lines and grocery store. Felt very safe, good security. I liked having a person on site for assistance. Room was perfect for my 8 day stay.
I did not like that there were no sheets on the bed, just a comforter.
Dwayne
Stayed 7 nights in Sep 2022
8/10 Good
Britta
8 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartments are very nice. However, they could not fix the A/C buttons during the 2 1/2 weeks that I stayed there. I had to push the buttons every hour to adjust the temperature. Otherwise, the stay was very nice. The dryer downstairs did not work the second time I had to wash my clothes.
Britta
Stayed 17 nights in Jul 2024
10/10 Excellent
Maxime
18 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Das personal war sehr freundlich und hilfsbereit die Zimmer sauber. War top.
Maxime
Stayed 3 nights in Feb 2026
4/10 Poor
Verified traveller
20 Jul 2025
Disliked: Cleanliness, room comfort, communication
Sehr enttäuschender Aufenthalt
Das Hotel ist leider nicht empfehlenswert. Unbequeme Betten und nicht sauber
Verified traveller
Stayed 1 night in Jun 2025
8/10 Good
Norbert J.
17 Feb 2025
Liked: Cleanliness, property conditions & facilities, communication
Es war alles wirklich gut
Norbert J.
Stayed 7 nights in Feb 2025
10/10 Excellent
Osman
21 Jan 2025
Liked: Cleanliness, room comfort, communication
Sakin ve ulaşımı kolay loksayon
Konum olarak konservatuara ve metro istasyonuna çok yakın. Hayvanat bahçesi ve parklar var yakında.
Osman
Stayed 7 nights in Jan 2025
8/10 Good
Verified traveller
15 Aug 2024
Liked: Cleanliness, room comfort
Angenehm, aber keine Gepäckaufbewahrung
Unterkunft passt für unabhängige und Handy-affine Gäste. Reception ist nicht immer besetzt und man muss sich unter Umständen selbst einchecken. Achtung, es gibt daher KEINE Gepäckaufbewahrung dort und man muss damit rechnen, dass das Zimmer erst ab 15 Uhr bereitsteht. Ich habe vorgängig per E-Mail wegen dem Gepäck gefragt und eine nichtssagende Antwort erhalten mit Verweis auf einen Gepäckaufbewahrungsservice, den es gar nicht in der Nähe dieser Unterkunft gibt. Offensichtlich nur eine vorgefertigte Standardantwort von jemandem ohne lokale Kenntnisse. Tipp: am Bahnhof Zoo gibt es Gepäckschliessfächer.
Verified traveller
Stayed 3 nights in Aug 2024
8/10 Good
Thorben Julin
5 Aug 2024
Liked: Cleanliness, room comfort, communication
Fint og centralt
Fint nyt centralt placeret i vest Berlin tæt på Zoologischer med med gode tog forbindelser til det meste af Berlin.
Ang placering : mange spisemuligjeder. mange hjemløse omkring banegården, men synes fredelig.
Eneste problem var indtjekningen. Og lyset ved senge kræver et redesign.