Hotel Dekat Bel Air Luxury Cinema

"Upon arriving at the motel, I was informed that they do not accept online reservations. As a result, I had to use hotel.com to request a refund, which I have not yet received. Despite my efforts to contact the motel, they consistently advise me to speak with the manager, but there is no manager available. I had to pay upon arrival, and they were unwilling to issue a return."

"Property is new. Rooms are large and very comfortable. Beds are comfy . The cleanliness was a plus. Good breakfast. Quite area."

"Room appeared clean, but I’m quite certain I got bed bugs the day after. The pool did not seem to have been serviced in a while, not a single smell of cleanliness. No pool towels until later. Walked by 2 hotel staff cleaning rooms and blatantly complaining about how many rooms they’re assigned to clean. But the main lobby was well maintained, nice seating areas that my family hung out in. The front desk staff was really great. Nice options in the pantry store. My family also made use of the...

"There was trash in the hallway, food needed to be replenished every morning we went to eat. Shower head didn't work well.☹️"

"The hotel couldn’t find my reservation because Expedia never sent it to them. The manager was on the phone for 30 minutes trying to help me as I stood at the counter trying to check in. Eventually the call was disconnected by Expedia with no resolution or reservation sent to the hotel. Now I’m stuck with paying for a three night stay at a hotel and I didn’t even stay there."

"The hostel is situated in a residential area. Parking is available on a residential street. The check-in process with Travis was easy. Minor issue when showing me to my private room as someone else had the same first name and accidentally showed me to that room first. But was quickly corrected. The room itself was functional. The bed was firm. The shared bathrooms was clean, but showing its age with various broken tiles. I was only staying one night in Detroit and this is definitely an option...

"Sarah provided exceptional hospitality, going out of her way to show us the amenities. Our room and the entire first floor of common areas were inviting, well-appointed, art-forward and yet commodious. Breakfast at Warda was “next level” and we appreciated having the vouchers for breakfast each day. Would recommend ALEO to anyone and would stay there again."

"Amazing!"

"Clean, bright, and comfortable. Exactly what I needed and so convenient to dining and other necessities."

"Beautiful property in walking distance to everything downtown Royal Oak has to offer. Was very impressed with the breakfast and how well maintained the property was!"

"This hotel is a chaos. There are people who have not even rented rooms are coming from almost all doors and it is crowded with all kinds of noises and people. There is security risk to life of residence at the hotel. I had informed the GM John so many times and he didnt do nothing about it. it is not only me who complained right after me there were 6 guests who had similar complains. We were there for 5 days and it felt like a nightmare"

"My booking was wrongly put together through Expedia. Got a room for handicaps which I never asked for. Although the hotel was not fully booked they would not change the room, although I had booked for a standard room. At one point while speaking to Expedia on a phone conversation I was letting expedia Expedia know about the bad service, the staff at the hotel started screaming at me for mentioning that this was the worst hotel I had come to. I will never recommend booking anything through...

"The room was clean & breakfast was good! We would stay in the Staybridge Suites again."

"Main thing the Room wasn’t really clean but lobby and everything was really clean,also side entrance by the pool every where was dog poop some nasty people didn’t clean up after there dog, Breakfast was okay"

"Dirty all around"

"My stay at Extended Stay America was far from pleasant. Upon entering the hotel, it appeared there was no housekeeping staff. I stayed on the third floor, and as soon as the elevator doors opened, I was hit with a foul odor. The carpets and walls were filthy, and unfortunately, the room was no better. The door to my room , 301, appeared to have been previously kicked in. There was no trash can in room, and the baseboards in the bathroom were warped from what appeared to be prior water damage....