Hotel Spa di Beacon Hill

"The hotel itself is in great condition and looks well maintained, which makes the experience even more disappointing. Unfortunately, the service is on the level of a hostel rather than a proper hotel. The staff give the impression that they’re doing you a favor instead of simply doing their job, which makes interactions frustrating. Room service is practically nonexistent. Our room was cleaned, but no fresh shampoo or shower gel was provided. After calling four times with no result, I had to...

"Beautiful resort. Staff are amazing, Wanda at the pool is such a great person and always ready to help. A shout out to Shakira and Elvin at the Infinity restaurant, amazing and caring staff, always making sure guests are comfortable. "

"Room not ready, was brushed aside and waited two hours for room and I checked in at 5pm already enough time to have it cleaned. Finally got into room was 7pm! Garbage receptionist and old outdated hotel"

"Very friendly staff. They went above and beyond. "

"Wait times for the food was very long. We did all inclusive and sometimes had to wait more than 90 minutes for our food. "

"We stayed in an ocean front beach front studio. It was amazing! Great service and great food at The Hideaway restaurant. The only thing that would make it better is a hotel shuttle."

"Room was lovely and staff made us feel right at home "

"My overall experience staying at the Simpson Bay Resort and Spa was excellent. "