Hotel Dekat Tanda Batam

"Clean"

"Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new. The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van. The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot. Will be keen to try the Sup Buntut next time...

"Aircon is leaking, floor is dirty, bed n pillow bis smelly overall is bad. No free shutter bus also, breakfast shall provide but fail n no explanation or compensate."

"La chambre etait tres propre, lendroit est bien située et tranquille. Les equipements sont neuf et fonctionne bien"

"Check in was very inconvinience. Communicatiion break down. Should improve on this"

"House to small for 5 pax. Book for 5 pax but only get towel and other amenities for 4 pax. Location is great just beside the ferry terminal."

"Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out. Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine. Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile. Overall, average for the price i paid. Believe hotel would be more worth it."

"Friendly Staff"

"I like the breakfast, very delicious Good experience and Good value for money"

"No cleaning done . They only offer late checkout and start cleaning at 4pm"

"Servicing was not so matter as I didn't really call for servicing only asking for extra pillow and they are charging and that surprise me. Toilet was not really wash properly as the flooring smells urine. The best part is hotel surrounding with multi kind of food and tasty. Overall thank you Hotel Fresh One as I safely stay in this hotel."

"Location good. Lobby service good too. "