The room was spacious, clean, comes with the kitchen, and small dinning table and chairs, slightly away from the Banff town center, but just 5 mins drive. There was a shuttle bus stop located right in from of the hotel.
We had a very bad/shocking experience where we went out for breakfast in the early morning, by the time we came back to prepare for check-out, the hotel room had already been cleaned up (They thought we had already checkout) and the Banff maps and one hotel room access card and free shuttle bus tickets had been taken away (we were very sure we came back to the hotel before the checkout time), the front desk staff apologized to me about the mistake they made, but did not offer any form of discount, compensation and formal apology letter/email. We had to check through all our bags and luggage to make sure nothing was missing, this had caused us significant delay in our travel plan.
