Hereford Spa Hotels

"We upgraded as we were looking forward to a arelaving treat for me and my partner. The upgrade was supposedly their best room which was full of cobwebs in the lounge area the bedroom and the bathroom and their dust everywhere and even worse inside the wardrobe it was thick with dust unableto put clothes in their . The furniture was falling apart and pieces missing off bits of furniture also. After I booked i was told breakfast last call was 10.30 am . We turned up at 9.45 to be told breakfast had stopped at 9.30 so we had to leave early and go buy breakfast at a local cafe. Extremely disappointed with this stay honestly I wouldn't recommend it to anyone the facilities are ok but the rooms are terrible. Im going to get a refund as im upset with the service , cleanliness of the room and booking bed and breakfast to not be able to have breakfast as it was stopped at 9.30. Really disappointed better service hotels for the same money do not recommend."

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"Hotel is a bit tired. Ok for an overnight stay. Nothing special. Paid for a superior suite which evolved to be very noisy from a party in the conference suite. "

"Great stay. Friendly staff. Pool Was amazing. Love the scenery. Cute little room by the river."

"Pleasant stay, nice breakfast, very friendly , helpful staff. Didn't have time to use leisure facilities."

"Good quality breakfast with amazing staff. "

"My 96 year old mum uses a rollator and for long distances a wheelchair. There are a number of stairs to access the reception and restaurant and staff made sure there was a ramp and gave us stair free access to the restaurant via another function room. Reception also helped me to use the EV charges as you need to download an app to use them. The evening meal was superb and the after eight cocktail delicious. Hotel is in a beautiful location surrounded by an excellent golf course with a stunning view of Tewkesbury Abbey. Full marks to the staff and the chef. Will certainly stay again. "

"We had a lovely stay and definitely be back staff are so helpful"

"The property was clean but a little dated. Breakfast was good. The food in general was good. The room was very dated and in need of an update. The prices were extortionate for where it is, way more expensive than Kent on par with London. The biggest miss sell is the tv. It is advertised on Expedia as a 55” smart tv. It is not 55” and is definitely not smart. This was extremely disappointing as my wife and I were looking forward to cosying up in the room and catching up with Netflix as we are very busy people and don’t get much time at home to do this. I will be writing to Expedia to complain about this as it was something we both really wanted in our stay."