6/10 Boleh diterima
Danny, Cincinnati
Pengembara perniagaan
24 Nov 2025
Staff was excellent. Due to renovations on the property, there were a few issues.
I reserved for 4 days, then had to leave 2 days early. La Quinta said they had no problem refunding those 2 days, but Expedia had to ok it. Expedia said no one was answering the phone at the hotel. As I was standing at the front desk when Expedia claimed they were calling, The business office was 10 ft away. I know this was not a case of the hotel staff not answering.
On a previous visit to Austin, we had the same problem at a nearby Wyndham. In that case, we left the Wyndham Garden Hotel to get a room at the La Quinta Oltorf, which was closer to the surgeon I was scheduled to see. Expedia claimed no one was answering their phone call, etc. Eventually, we were refunded for days we did not stay.
Expedia still refuses to refund for the last stay. Pretty doubtful we'll use Expedia again.
Danny
Menginap 4 malam pada Nov 2025
