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Ulasan tentang Auckland Airport Kiwi Motel

2.5 out of 5
Auckland Airport Kiwi Motel
144 McKenzie Road, Auckland

Ulasan

6.6
Penilaian 10 - Cemerlang. 150 daripada 1003 ulasan" "
Penilaian 8 - Baik. 330 daripada 1003 ulasan" "
Penilaian 6 - Boleh diterima. 273 daripada 1003 ulasan" "
Penilaian 4 - Lemah. 160 daripada 1003 ulasan" "
Penilaian 2 - Teruk. 90 daripada 1003 ulasan" "

6.8/10

Kebersihan

7.2/10

Kakitangan & perkhidmatan

6.8/10

Kemudahan

6.2/10

Keadaan hartanah & kemudahan

7.0/10

Mesra alam

Ulasan

8/10 Baik

Jashpalsinh Rajendrasinh

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was a pleasant hotel and my stay was good.
Menginap 3 malam pada Mei 2024
Respons daripada AAKM pada 22 Mei 2024
Dear SirGreetings of the Day!Thank you for sharing your valued feedback. We are glad that you had a pleasant and a comfortable stay with us. We look forward to your next visit and stay withus and we will ensure that it is even better.ThanksWarm Regards

2/10 Teruk

Charleen

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Room smelt like animal, semi cleanish. Not enough towels, no handtowel, needs non slip mat. WiFi wouldn’t connect so couldn’t make use of tv options. Phone wasn’t working. Laundry facilities were out of order.
Menginap 2 malam pada Mei 2024
Respons daripada Auckland Airport Kiwi Motel pada 13 Mei 2024
Kia Ora Charleen,Thank you for taking the time to write a review. We are sorry to hear about the issues you faced during your stay with us. We have addressed the wifi and phone issue in your room and the laundry facilities are fixed. We hope to welcome you again in the near future.

10/10 Cemerlang

Elenor Selma

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Was value for money - really appreciated the dining room being open in the evening.
Menginap 1 malam pada Apr 2024
Respons daripada Auckland Airport Kiwi Hotel pada 7 Mei 2024
Kia Ora Elenor,Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us and hope to welcome you again in the near future. Regards

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The meals and service were very good. Reception very helpful.
Menginap 1 malam pada Feb 2024
Respons daripada Auckland Airport Kiwi Motel pada 3 Mac 2024
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regards

8/10 Baik

Joan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Auckland Airport Kiwi Motel pada 18 Feb 2024
Kia Ora Joan,Thank you for your feedback, your feedback is important to us as it helps us to improvr and provide best services to our guests. We are glad that you had a pleasant stay with us. Looking forward to welcome you back to our Motel.Best Regards

4/10 Lemah

Malae

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The outside area was good for kids especially with a big group with lots of kids, but the rooms were ok, cleaning service was not good, we were cleaning our rooms ourselves with taking rubbish out and going to ask for clean towels and taking the dirty towels to the cleaners. So over all wasn’t the greatest experience.
Menginap 3 malam pada Jan 2024
Respons daripada Auckland Airport Kiwi Hotel pada 7 Feb 2024
Dear MalaeGreetings of the day!Thank you for sharing your feedback, we apologize for the inconvenience caused during your stay. Your feedback is very important to us, we have shared your review with our team and we ensure we will work on all aspects of your concerns. We assure you that we will work hard and ensure that we take all necessary steps so that you have a much better experience in your next visit.We at Auckland Airport Kiwi Hotel, look forward to provide the best of our services.ThanksWarm Regards

4/10 Lemah

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Cons: - Air condition was not providing cool air and had to ask for a service. They fixed it same day. - we asked to be moved to another room because of Cleanliness and hygene, the new room did not have a toilet paper hanger on the wall. - Cleanliness and hygiene is poor. - Breakfast buffet is poor Pros: - Friendly staff - They provided free complementary breakfast after complaining.
Menginap 8 malam pada Dis 2023
Respons daripada Auckland Airport Kiwi Motel pada 7 Feb 2024
Kia OraThank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and its for sure you won’t be disappointed this time.Best regards Auckland Airport Kiwi Hotel

10/10 Cemerlang

Ashley

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
We had an amazing stay at the Auckland Airport Kiwi hotel. The staff are super helpful and friendly, our room was perfect for what we needed for our family of 5. Tidy, clean and up to date inside our room. Free wifi. Food was delicious at the restaurant will definitely be back again!
Menginap 3 malam pada Dis 2023
Respons daripada Auckland Airport Kiwi Motel pada 1 Jan 2024
Dear AshleyThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

10/10 Cemerlang

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Highly recommend!
I stay here once a year when I travel to NZ. All the staff are very friendly. The restaurant serves excellent food. The rooms are very nice, especially the ones on the motel section. Plus, you can't beat the price!
Menginap 1 malam pada Dis 2023
Respons daripada Auckland Airport Kiwi Motel pada 1 Jan 2024
Dear GuestThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

6/10 Boleh diterima

julio

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Excellent rapport qualité prix
Excellent rapport qualité prix. Nous étions trois et la chambre est suffisamment grande sans se marcher sur les pieds. Il y a une grande prairie derrière et une cour devant avec table sur laquelle on peut manger. La chambre est équipée de frigo, four à micro-ondes, plaques, vaisselle pour trois, de quoi faire à manger pour trois.
Menginap 6 malam pada Dis 2023
Respons daripada Auckland Airport Kiwi Motel pada 31 Jan 2024
Dear JulioGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

6/10 Boleh diterima

FRANK

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good price bad water pressure
The good: Great price, clean, comfortable,roomy and friendly staff. The bad: Low water pressure. The shower was either really hot or really cold. The room smelled like a gym.
Menginap 1 malam pada Dis 2023
Respons daripada Auckland Airport Kiwi Motel pada 1 Jan 2024
Dear Sir,Greetings of the day!Thank you for sharing your valued feedback. We apologize for the inconvenience during your stay. We will surely work on the above mentioned points and ensure you have a better stay with us, the next time. ThanksWarm Regards

8/10 Baik

Raiha

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2023
Respons daripada Auckland Airport Kiwi Motel pada 1 Jan 2024
Dear GuestThnak you for your feedback. We look forward to make your next stay even better and more comfortable.Have a good DayThanks

8/10 Baik

Carl

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Very convinient to the airport but blanket should be washed after each tennant. TV remote had a fkat battery and no battery cover.
Menginap 1 malam pada Jan 2023
Respons daripada Reservations pada 12 Feb 2023
Thank you for your feedback.We would really take care of all the facilities provided in the room.

8/10 Baik

Margrit

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keselesaan bilik
Menginap 1 malam pada Jan 2023
Respons daripada Reservations pada 12 Feb 2023
Thanks for the rating and we will keep up the good work.

8/10 Baik

Laurentius

Menginap 1 malam pada Jan 2023
Respons daripada AAKH pada 15 Jan 2023
Thank you

2/10 Teruk

Gysbertus

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Won’t be back.
Booked last minute as needed to travel urgently. Only needed a solo room for the evening as flight was departing at 6 am. Unfortunately the room and bathroom wasn’t overly clean, no cups or glasses to drink from in the room but there was an ironing board with no iron!! Wouldn’t rush back.
Menginap 1 malam pada Dis 2022
Respons daripada Kiwi Motel pada 31 Dis 2022
Thank you for your feedback.

8/10 Baik

Sofaia

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good
Respons daripada Reservations pada 29 Dis 2022
Dear Guest,Thank you for your feedback.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2022
Respons daripada AAKH pada 29 Dis 2022
Dear Guest,Thank you for your feedback.

8/10 Baik

CC

Menginap 1 malam pada Dis 2022
Respons daripada Kiwi Motel pada 21 Dis 2022
THANK YOU FOR YOUR RATINGS

8/10 Baik

polly

Mengembara bersama pasangan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
A little shabby but great value and location
Respons daripada Kiwi Motel pada 15 Dis 2022
Thank you for your feedback

8/10 Baik

Inacio

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was nice and close to the airport. The room was set up for 3 people with a kitchenette yet only had one chair and no table to sit at. It had hanging space, but no hangers.
Respons daripada Kiwi Motel pada 15 Dis 2022
Thank you for your feedback

6/10 Boleh diterima

Tatsuya

Pengembara perniagaan
Tidak sukakan: Keadaan hartanah & kemudahan
周りに何もなく退屈だった。 空港が近いので、泊まるだけならアリだと思う。
Respons daripada Kiwi Motel pada 15 Dis 2022
Thank you for your feedback

6/10 Boleh diterima

Neville

Sukakan: Kakitangan & perkhidmatan, kemudahan

2/10 Teruk

Rachael

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
What an awful place to stay. We booked a motel but were put in a backpackers. The room was dirty and damaged. The kitchen was falling apart, the kitchen untensils were filthy. Some of the windows didnt close properly or lock. We left as early as possible. I wish id read all the reviews on google and the copied and pasted replies from the hotel before booking here.
Menginap 1 malam pada Nov 2022
Respons daripada Kiwi Motel pada 28 Nov 2022
Kia Ora , Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again

8/10 Baik

Neville

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Duvet on bed loooked grubby. Only one mug and one cereal bowl in rrom.
Menginap 2 malam pada Nov 2022
Respons daripada AAKH pada 26 Nov 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Teruk

Diane

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Shown to room. Hadn’t been clean shower was dirty no beverage facilities. Asked to change. Second room toilet was dirty. Bed linen stained window broken couldn’t be closed. Refused refund. Never experienced such an awful facility. Relocated to alternative venue.
Menginap 1 malam pada Nov 2022
Respons daripada AAKH pada 26 Nov 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Teruk

Luke

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Nov 2022

6/10 Boleh diterima

Tyler

Mengembara bersama keluarga
Sukakan: Kemudahan, keadaan hartanah & kemudahan
Was perfect for me and my family. Wasn't very impressed with staff when I checked in a little rude one was
Menginap 2 malam pada Nov 2022
Respons daripada Kiwi Motel pada 15 Nov 2022
Kia Ora,Thank you for your feedback, we will pass on your comments to our front desk Manager.

6/10 Boleh diterima

MOORIA

Menginap 3 malam pada Nov 2022

10/10 Cemerlang

Jennifer

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Handy to airport and had a lovely meal.
Respons daripada Kiwi Motel pada 11 Nov 2022
Thank you

10/10 Cemerlang

Kathleen

Great room,price, comfortable, clean. Dinner service unco ordinated, took time be served otherwise staff and meal great
Menginap 1 malam pada Nov 2022
Respons daripada AAKH pada 11 Nov 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. Looking forward to welcoming you again Kind regards, Auckland Airport Kiwi Hotel

8/10 Baik

William

4/10 Lemah

Elizabeth

8/10 Baik

Philip

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff were very friendly and late check in was permitted
Menginap 1 malam pada Okt 2022
Respons daripada Reservations pada 29 Okt 2022
Thank you for your kind feedback, we look forward to welcoming you to our motel sometime again and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Motel

6/10 Boleh diterima

Terence

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kakitangan & perkhidmatan
Location was Good Average Staff , I don't think they wanted to be there.
Menginap 4 malam pada Okt 2022
Respons daripada AAKH pada 26 Okt 2022
We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

4/10 Lemah

Peter

Mengembara bersama pasangan
Zum zweiten Mal keine Chance zur Übernachtung. Da sich unsere Flüge verschoben hatten, informierte ich das Hotel, dass wir zu einem späteren Zeitpunkt anreisen. Weil ich nicht über Expedia geschrieben habe, wurden meine Mails nicht beachtet, sodass wir vor einem ausgebuchten Hotel standen. Dank der Dame am Empfang wurden wir in ein anderes Motel vermittelt. Ich könnte jetzt noch schreiben, was ich bei der Buchung des Kiwi Motels erlebt habe, aber das würde Seiten füllen. Im Ergebnis: UNFLEXIBELE UNTERKUNFT.
Menginap 1 malam pada Okt 2022
Respons daripada AAKH pada 26 Okt 2022
Dear Peter, apologies for this delayed response. We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined, this is not how we expect first time visitors or any visitors to the hotel to be treated. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

6/10 Boleh diterima

Andrea

Menginap 1 malam pada Okt 2022
Respons daripada Kiwi Motel pada 13 Okt 2022
Dear Andrea,Thank you for your feedback.

8/10 Baik

Tafale

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Could have done with a vacuuming under beds. Otherwise was ok. Spacious unit for 3 adults and 1 child. Good bathroom and hot drink making facilities. Close to airport. Would stay thete again.
Menginap 1 malam pada Okt 2022
Respons daripada Kiwi Motel pada 13 Okt 2022
Dear Tafale,Thank you for your feedback.

8/10 Baik

Pamela

Menginap 1 malam pada Okt 2022
Respons daripada AAKH pada 9 Okt 2022
Dear Pamela,Thank you for your feedback.

8/10 Baik

Samantha

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 15 malam pada Sep 2022

10/10 Cemerlang

Susan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Only there overnight
Menginap 1 malam pada Sep 2022
Respons daripada Reservations pada 28 Sep 2022
Dear Susan,Thank you for your feedback.

8/10 Baik

Ian

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Basic accommodation, comfy bed, very dated and a few things needed fixing in the room (very minor) but it was cheap! The restaurant was very good and highly recommended - I was going to head to town but gave them a try and glad I did, lovely Indian food 5 star.
Menginap 1 malam pada Sep 2022
Respons daripada AAKH pada 23 Sep 2022
Dear Ian,Thank you for your feedback

4/10 Lemah

Katherine

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Sep 2022

6/10 Boleh diterima

peter

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 3 malam pada Sep 2022
Respons daripada AAKH pada 16 Sep 2022
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regardsAuckland Airport Kiwi Motel

4/10 Lemah

Simon

Pengembara perniagaan, Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
The reason I was disappointed was that I asked the staff for clean towels and they were not replaced, I had to go to the office in the evening and ask again. When they re-set the room they let the trash in the corner and didn't even bother taking it. The main reason was that I was going to check out a few days earlier than expected (due to unforeseen circumstances) and the hotel manager told me that I could not get a refund, I was so surprised.
Menginap 9 malam pada Ogo 2022
Respons daripada AAKH pada 16 Sep 2022
Dear Simon,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Motel

2/10 Teruk

Rachel

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
No warm bedding no utensils bottle opener aweful receptionist aweful smell janola in room aweful prison like resturant Aweful, no sleep cold , and light outside kept us awake all night Lovely guy at reception in am the girl in bar warmed and was nice but on her own busi
Menginap 1 malam pada Ogo 2022
Respons daripada Sachin pada 1 Sep 2022
We are extremely sorry for the inconvenience caused to you. We will surely look into this matter and will improve in future.

8/10 Baik

Jamie

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great for what we needed
Menginap 1 malam pada Ogo 2022
Respons daripada AAKH pada 27 Ogo 2022
Kia Ora, Thank you for your kind feedback, we look forward to welcoming you to our Motel sometime and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Hotel

10/10 Cemerlang

Suzanne

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Ogo 2022

2/10 Teruk

Clare

Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
When i got to room bathroom wasn't very clean, heatpump didnt work and was cold with out, glass wear and cup were not cllean in cupboards had mould in some. Just not a nice way to start a holiday glad i was only there for one night, won't be going back thats for sure.
Menginap 1 malam pada Ogo 2022
Respons daripada Reservations pada 20 Ogo 2022
Dear Clare,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Mote

10/10 Cemerlang

Vaiani

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
On était à l'hôtel que pour dormir. Suffisant pour l'équipement et pour tout. Pratique lorsqu'on a un véhicule pour se déplacer. Pas de magasin aux alentours.
Menginap 10 malam pada Jul 2022
Respons daripada AAKH pada 13 Ogo 2022
Kia Ora, Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well. Best regards Auckland Airport Kiwi Motel