2/10 Teruk
Adam
Mengembara bersama pasangan
4 Jul 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Do NOT book a room here. Do NOT bring service dogs. Staff was incredibly rude and disrespectful and their attitude was despicable. Staff would not allow me to speak when I tried to calmly explain that my fully task trained service dog was medical equipment and not a pet. He spoke over me anytime I tried to talk. Staff would not allow my service dog to accompany me to a regular room, they discriminated against us and forced us to change rooms to a “pet-friendly” room. He insisted that they couldn’t allow us in that room because of “allergies” and that was just their “pet policy”. My service dogs were in full gear and a perfect heel and perfect manners. Because we were exhausted after 16 straight hours of driving, we decided to just go along with the changing of rooms. When we opened the door to the room, it wreaked of smoke in a supposedly “smoke-free” room. It was dirty and gross. The smoke detector was gone, the door had been broken into countless times. The bottom of the door was bent outward. There were holes in the ceiling and flooring. There ware huge patches of mold. Outside on the wall, the fire extinguisher was missing and the box had been smashed. There were smashed windows. Very uncomfortable and unsafe property. We did not stay, we left immediately. We requested a refund but was denied.
Adam
Menginap 1 malam pada Jun 2025
