Dear Hilton Guest Services,
I am writing to express my deep disappointment with a recent stay at the Homewood Suites by Hilton near the Hilton Garden Inn in Atlanta. As a lifelong Hilton Honors member and someone who has stayed at Hilton properties since childhood—often at Hampton Inns with my father—this experience was, without question, one of the worst hotel stays I've ever had.
While I want to begin by saying that the staff were friendly and polite, which I truly appreciated, the facility itself was a terrible shame. The building I was placed in had constant electrical issues—the lights in my room would flicker repeatedly, creating a truly uncomfortable atmosphere. More concerning, I had no hot water for the entire duration of my three-night stay.
On the first night, I was so tired that I didn’t fully notice the issue, but by the second night I had to shower at another location due to the total lack of hot water. I was offered the option to move to another room, but I was traveling with a party of eight, including several small children, and the idea of repacking and relocating everything was more than we could manage at that point.
The condition of the room itself was unacceptable:
The refrigerator was rusted,
The stovetop did not work,
And while the microwave powered on, it failed to actually heat food.
For a Hilton-branded property, this level of disrepair and discomfort is truly disheartening.
