"We booked the hotel for the spa months before trip. We have been travelling for weeks in Italy and wanted to take two days to relax and sit in the spa. We also book a hotel based on there being a restaurant lounge and bar. All of which the hotel said it had. When we booked into our room, we asked how we got to the spa and they said it was not open. It had been closed. We had gotten no notification about this. We asked for the restaurant lounge and bar was told there is not one. Only a breakfast room. They didn’t seem to even care that the description and the information given to us was not correct. In the morning there was ants in the bathroom on the floor. We are on the third floor, so I’m not sure where they would’ve come from. Overall the whole 2 days was a complete disappointment. And I think that the hotel should do a better job with their description and was letting customers know if their amenities are not working. So for that of giving this Hotel a very bad review."
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