Arola hotels from RM321

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Beautiful property and the staff could not have been more friendly and accommodating. We had an amazing stay and would definitely return! "

"Pool not open. Outside restaurant not open. Limited amenities "

"the parking was great"

"Great staff"

"Clean room and good location "

"Beautiful hotel with amazing location & views. Great pool Room furniture was a bit old / too classy"

"Unfortunately the room had a very strong smell, it was offered replacement but it was in same condition we struggled to stay there the bed was making noice every time you move"

"nice hotel, convenient location, good breakfast buffet"