Diamond Resorts Northern Arizona hotels

"Great room and nice staff!!"

"Ck in staff was great, otherwise... Didn't see them usually. Pools are great but could use more chairs. Rooms were clean and roomy...full kitchen. Everything easily walkable. Loved it!"

"Parking was safe; Room was never cleaned, but some staff came into the room when we were out and took our used towels and floor mat that were hanging up and didn’t leave fresh ones. Garbage wasn’t emptied and beds never made over the course of a 3 day stay. Food was not great at the saloon. "

"Location was great. King suite was huge! It would have been perfect other than the shower was so cold. It was a burst of hot for maybe 2 minutes and then went cold. It pretty much ruined the experience. You had to wait for it to get warm enough, jump in, then rush out. I wasn’t able to wash myself and my face with hot water. I had to wash my hair from outside the shower. "

"Nice clean, just very noisy room with A/C hesting unit. Dont forget your ear plugs"

"Outstanding hotel. Very nice rooms. Great shower. Beds very comfortable. On site guest laundry clean and well priced. Our room was quiet, easy elevator access, nice luggage carts. A/C kept room comfortable. Good size fridge. Highly recommend."

"Great location "

"Do not stay here, it's a Howard Johnston with higher end boutique prices. During our stay, the hotel hosted a large private sorority event that significantly impacted the property environment. The outdoor amenities—including the pool area, green space, and fire pits—were effectively taken over by the event with girls drinking, partying and taking selfies, making the space unusable for my family. This directly contradicts how the property is marketed- as a relaxing, upscale lodge focused on privacy and restoration. When I reached out to the management they dismissed my concerns saying I was the only one complaining and that they sorority party ended before quiet hours. Be warned, you will go expecting the relaxing vibe they market on instagram and the website and end up with a great party. So uncalssy! Key concerns: No disclosure of the event prior to or at check-in Paid amenities were not reasonably usable Multiple complaints to staff on site were not addressed Additionally, after my stay, I posted a fair and factual comment about our experience on the hotel’s social media page, which was removed. This raises further concern about how guest feedback is being handled."

"The room was clean and it was close to the excursions we were seeming that day. The staff was super friendly."