"Stayed here years ago, and had fond memories of a quaint experience.
However, this stay was less than ideal. We had three rooms booked for family trip. They put the three rooms at random places, felt they could have put them closer. Room keys for all three rooms worked sometimes, but then didn't. Had to replace keys three times in two days. A/C was finicky, either too hot or too cold. One stairwell to 2nd floor was closed for repairs, so guys in that room had to find a distant stairwell. Wanted to get ice, no ice bucket in room. Front desk said they no longer have ice buckets in room. Gave me a plastic bag (laundry sack) to take to ice machine. Ice machine was in separate building on other side of pool. That building had no signs for ice, tried first door (cafe, closed), second door (housestaff only), third door around the corner was laundry room, found ice machine. Sign said Watch Your Step, but didn’t mention the two steps down, stumbled down them. No maid service after 1st night. After 2nd night, trying to sleep in to about 8:30, maid service knocked before 8 (no Do Not Disturb placards in room).
Overall disappointing experience. Gave three stars but would choose 2 1/2 if that was an option"
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