Hotels near Alau Ice Palace

"They don’t provide you wish wash cloths. Also the air conditioner don’t work. "

"The Sheraton Astana is a standout choice in the city. The property is impeccably maintained with a sleek, modern aesthetic. What truly sets it apart is the staff; they are attentive, professional, and go out of their way to ensure a seamless stay. The rooms offer a perfect blend of comfort and functionality, and the central location makes it incredibly convenient for exploring the city. Highly recommended for both business and leisure travelers."

"Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights) Iron board was bender and fall on me "

"clean room, friendly staff, I had everything I needed. Satisfied with my stay"

"The receptionist was exceptionally rude and said cruel things to my guests that were traveling with me. She treated us as if we were not worthy of her hotel. I had paid 5 months in advance and she acted as if they didn’t have a room for us but a later receptionist showed us 4 rooms to choose from. I wrote to management and the failed to respond. The first room That the rude woman gave us smelled strongly of mold. It was u bearable but we thought we had no choice. Then the helpful man gave us real options. Never again. "

"Good stay. Decent room all in app messages sent before (delayed) arrival answered in good time. Not too far from centre. Certainly a good spot if in Astana for the Arena "