2/10 Teruk
Lisa
18 Sep 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
PLEASE STAY ELSEWHERE IF YOU CAN
I made an huge mistake booking this hotel. My holiday was ruined.
It is a disgrace and needs refurbishing completely. It is in no way a four star rating. It is false marketing advertising it as such.
It is a nightmare staying there. Queuing for ten minutes to get a simple drink of cola!
The biggest problem is lack of staff in all areas which is unfair to existing staff working there. They are stressed and tired, and as a result are sometimes rude to the guests.
The rooms are terrible, falling to pieces, and promises to change blood stained curtains and a fridge with the door falling off were ignored.
I did not get to use a sunbed or the pool area in 11 days due to selfish guests putting their towels out at 5am and the hotel doing nothing about it.
The restaurant is the worst place. People allowed in in wet swimwear resulting in wet and dirty seating. The food was nice, but greedy people took too much, leaving g much waste on their tables but not enough for others then.
Horrendous experience. Please see my photos and book elsewhere. My review is honest and factual.
They want everything extra to be paid for. Even a normal room without problems.
Lock your doors at night as people try to get in. Balcony door didn't lock either. I felt vulnerable and unsafe.
Lisa
Menginap 3 malam pada Sep 2025
