Hotels in Abra Grande, Las Terrenas

"Internet was horrible, and basically not available anywhere on property. At one time, had access, very slow, in the restaurant."

"Hotel was okay, but it didn’t meet my expectations given the price point setting and reputation. Service was inconsistent. While some staff members were friendly, overall interactions were not warm across the front desk, bar, and restaurant. The service also had a different feel from the very accommodating, welcoming interactions I’ve experienced at other hotels in the area and the Dominican Republic. At the beach, service felt particularly inattentive. We spent time seated there and no one came over to check if we wanted to order anything. One interaction in particular stood out. I went to the bar to order two piña coladas and then sat at a table in the common area by the bar to enjoy them. The space was mostly empty, with several empty large tables. A waiter approached and told us we couldn’t sit there because we were only two people. I explained that we were just finishing our drinks and would happily move if the table was needed, but he responded with visible attitude, rolled his eyes, and walked away. It felt unnecessarily rude and left a negative impression. Breakfast was very good, with lots of tasty options. The room was just okay—clean, but somewhat small and a bit cramped for the price. There’s also no door on the shower, which faces the bedroom and can feel awkward if you’re not traveling with a significant other. The beach setup was also somewhat limited, with only a few loungers on the sand, which didn’t seem sufficient for the number of guests. "

"The room and hotel grounds were lovely, and the Dominican breakfast was delicious. The staff—especially Thanou and Luis—were incredibly warm and welcoming. My main feedback is that the atmosphere felt a bit too quiet at times. When I wanted to relax by the pool, it was often empty with very low music, so it lacked some ambiance. After breakfast, staff presence also seemed to disappear. It would be great if there were more offerings during the day—something as simple as poolside drinks like piña coladas could really enhance the experience."

"Well the property is really close to paradise , cause the mountain and the beach .the bungalows have cocaroches and no hot waters runnig good , they're staff is young and no too professional .look and feel like short staff on the buffet , from my point just training and costumer service class for tree months and everything going to be 5 start do not forget the roaches on the bungalows "

"This is by far the BEST hotel I’ve ever stayed at in my ENTIRE life. You are welcomed by warm, nice staff who look actually delighted to work there and wanting to ensure your stay is enjoyable. They go out of their way to help, give you recommendations, ask about your day / get to know you more, and do it all with a warm smile on their face! The place is STUNNING! Whoever designed the place did a fantastic job. The architecture, art, and style of the hotel is simply breathtaking. The rooms are so comfortable cozy and cold! Highly recommend treating yourself to the room with the private patio and tub. My partner and I had an incredible, relaxing, and fun time here — CANT WAIT TO COME BACK TO PARADISE!"

"Very good breakfast. Nice staff and beach view was amazing "

"This stay completely ruined our trip. From the moment we arrived, everything was disorganized. The parking was locked, there were no signs or staff, and reception was empty. We found a staff member in the restaurant after ~20 minutes. Check-in took about 30 minutes, and only at the end we were told it starts at 3:00 PM (it was 2:30 PM). This could have been said immediately. The room had serious issues: • windows don’t lock • the safe doesn’t work (no lock) • TV not properly installed • strong chemical smell • poor cleanliness (dead mosquito, wet toilet seat) We asked to fix the windows, but were told none of the rooms have locking windows — this is considered “normal.” The safe issue was “solved” by giving us a separate lock with a ~$200 penalty if lost. Safety is clearly not a priority. Staff kept saying “nothing happens here,” which is not acceptable. At one point our car was blocked. I went to the restaurant (no one at reception), but the music was extremely loud. Even after asking to lower it, I still had to raise my voice to communicate, which was taken negatively. Staff response was unprofessional. The owner interrupted, didn’t listen, and suggested we take a refund and leave instead of fixing anything. We stayed only because it was Semana Santa and no alternatives were available. The only positive was the restaurant — good food, especially mangú. Conclusion: Does not meet basic standards of safety, organization, or service. Not recommended."

"Incredible place, beautiful facilities and wonderful staff."

"Lo mejor el desayuno.."